slamminhammo
Instructor
Hi
I am very familiar with SoftConsole and have installed and trained on it for years now. Never had the problem I am experiencing at the moment
I have two problems on site with SoftConsole 9.1.
The problems appears to be as follows:
This is what happens:
#1
• Profiles do not save correctly as below:
o When I save a Profile it saves in the same place it always has done – Documents\Avaya\IP400\SoftConsole\Profiles\Extension number
o
o When I try to open a profile it tries to open up one level back –
o Documents\Avaya\IP400\SoftConsole\Profiles
I proved this by copying the profile and SoftConsole could see it, otherwise it did not appear when logging on.
PCs are Win 7. they previously had Phone Manager Pro installed as this was an upgrade.
I arranged for their IT department to completely uninstall all traces of Phone Manager before we installed the Softconsole.
He informs me he removed all traces of anything to do with Avaya from the registry and so on.
The IT guy insists that all users have Local Admin rights to install S/W (Is this good enough? Is it different from FULL admin rights?)
#2
the site also now has One X portal for some users and that is working fine
I wanted the SoftConsole users to use IM and put in the entries for it.
the S/C app is showing an error and saying there is no licence available for IM.
Does that need Office Worker as well as a Receptionist licence?
thanks
Technolgy - The Mother of Frustration
I am very familiar with SoftConsole and have installed and trained on it for years now. Never had the problem I am experiencing at the moment
I have two problems on site with SoftConsole 9.1.
The problems appears to be as follows:
This is what happens:
#1
• Profiles do not save correctly as below:
o When I save a Profile it saves in the same place it always has done – Documents\Avaya\IP400\SoftConsole\Profiles\Extension number
o
o When I try to open a profile it tries to open up one level back –
o Documents\Avaya\IP400\SoftConsole\Profiles
I proved this by copying the profile and SoftConsole could see it, otherwise it did not appear when logging on.
PCs are Win 7. they previously had Phone Manager Pro installed as this was an upgrade.
I arranged for their IT department to completely uninstall all traces of Phone Manager before we installed the Softconsole.
He informs me he removed all traces of anything to do with Avaya from the registry and so on.
The IT guy insists that all users have Local Admin rights to install S/W (Is this good enough? Is it different from FULL admin rights?)
#2
the site also now has One X portal for some users and that is working fine
I wanted the SoftConsole users to use IM and put in the entries for it.
the S/C app is showing an error and saying there is no licence available for IM.
Does that need Office Worker as well as a Receptionist licence?
thanks
Technolgy - The Mother of Frustration