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I am new to IP office and I have recently installed a IPO 500v2 Rls 7 system for a customer who is looking to hook up some sort of audio equipment to an analog station port off of the system. Their audio provider is requesting the following information; Our audio install vendor will be...

I have setup FM/FM for a customer with a BCM 450 Rls 6. The feature is working fine except they complain when they dial each other internally,(ex. dn 2222 dials dn 2223) it will ring their cell phone with a "unknown number". Does anyone know of a work around for this problem? Thanks,

thread798-1540766 I am having the same problem as described in this thread. Phone will not boot to allow me access into it. Pressing the services key twice does not work either. Anyone have any suggestions ?

A cold reboot resolved this issue, should of tried that before posting on the forum. Please close this thread, thank you.

I had a doorphone, that stopped working last week. It was programmed to dial a hunt group which would ring a number of phones in their office. For some reason the doorphone stopped working. I replaced the door phone with a new one and the problem still exists. I took a t7316e set out to where...

The only problem is that the customer is looking to re-use their digital telephones and they would not be supported on an srg right?

Assume Rls 6.0 If I were to deploy the primary cs,ss at site A, with a secondary call server, ss at site B. Would it then be possible to add an additional gateway at Site C and configure it to be a Geographically redundant Survivable remote gateway? Perhaps there is a better solution? Site A...

Customer has a BCM 450 rls 1.0 patch with the latest SU07. They have a skillset that after hours transfers to China. About 25% of the transferred calls are not being completed with the other end. In viewing the calls in bcm monitor it takes between 10 - 15 seconds for the call to connect. It...

Thank you for your response(s). I will test further in our lab and see what I can come up with.

I have a customer with 2 bcm's in separate cities. They currently have ip trunks in place between the two systems. They would like to know if it is possible to setup least cost routing in the BCM's where system A would automatically use a pstn trunk from system B or vice versa. I have setup...

Please close this thread. I realized that i posted in the wrong forum. I have since opened a new thread in the BCM forum.

Khosher, As there is no feature key on the set, I would hit link 807?

Fireeater, I am not able to adjust intercom keys, it shows as " N/A ".

I have a customer using a Polycom soundstation 2 ACU. It is connected to a GASM8+ on a BCM450. I have provided the customer with the following steps to initiate a 3 party conference call from the ACU: 1. Make or answer first call. 2. Press LINK, then 2. (this puts the first call on hold) 3...

I have a customer using a Polycom soundstation 2 ACU. It is connected to a GASM8+ on a BCM450. I have provided the customer with the following steps to initiate a 3 party conference call from the ACU: 1. Make or answer first call. 2. Press LINK, then 2. (this puts the first call on hold) 3...

mcdn is enabled.

If a person at site A receives a call on a pstn trunk and then transfers the call to a user a site B over SIP trunks is it possible to have the original CLID from the CO appear on the telephone at site B? Site A = BCM 50 3.0 Site B = BCM 450 1.0 Currently, the end user at site B sees the...

I just completed a 2.02 to 5.0 call pilot (201i)upgrade on the weekend. There was not a scsi cd-rom onsite and I did not have one available to me either. It took me quite sometime to figure out but it is possible to do the bios update and upgrade using a network shared drive. The process takes a...

After migrating from the bcm 400 to the bcm 450 and upgrading the reporting software, the reporting server now requires a reboot frequently. No reports can be generated and the ipViewsoftboard client also shows no data during this time. The customer server is running Server2003 sp2. Reporter...

Hawks, Is there a documented procedure on returning the MSC? I migrated keycodes from a BCM400 to BCM450 a few weeks ago and can't figure out how to send the msc back and get one returned. I called in Nortel and no one had any clue what I was talking about, after several transfers I gave up.