BCM450 - conferencing question

[harps08]

I have a customer using a Polycom soundstation 2 ACU. It is connected to a GASM8+ on a BCM450. I have provided the customer with the following steps to initiate a 3 party conference call from the ACU:

1. Make or answer first call.
2. Press LINK, then 2. (this puts the first call on hold)
3. Make or answer the second call.
4 Press LINK * 3 to complete the conference.

This process does not work. When the link key is pressed followed by '2', the phone says join but the call is not placed on hold.

I have used this procedure at another customer (bcm200) and it worked fine. Would anyone have any other ideas for me to try?

BCM450 - su - system 006
Thanks,

 

[curlycord]

2 Intercoms?

=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[harps08]

Please close this thread. I realized that i posted in the wrong forum. I have since opened a new thread in the BCM forum.