BCM450 - ACU HELP

[harps08]

I have a customer using a Polycom soundstation 2 ACU. It is connected to a GASM8+ on a BCM450. I have provided the customer with the following steps to initiate a 3 party conference call from the ACU:

1. Make or answer first call.
2. Press LINK, then 2. (this puts the first call on hold)
3. Make or answer the second call.
4 Press LINK * 3 to complete the conference.

This process does not work. When the link key is pressed followed by '2', the phone says join but the call is not placed on hold.

I have used this procedure at another customer (bcm200) and it worked fine. Would anyone have any other ideas for me to try?

BCM450 - su - system 006
Thanks,

 

[Khosher]

Direct from the docs.

Conference FEATURE 3
Establish a three-party conference call.
1. Make or answer the first call.
2. Put the first call on hold.
3. Make or answer the second call.
4. After the second call is connected, press FEATURE 3.
5. Press the line or intercom button of the first held call.
6. Press RLS to end the conference call.
Variances
*(Step 5 not required)
Establish a multi-party conference call (4 or more people).
1. Follow the steps to establish a three-party conference call.
2. Press the Newcall softkey, or press FEATURE 807. You can also use the
Intercom key if your set has one.
3. After the fourth call is answered, press FEATURE 3, and press the held
line.
4. Put the fourth call on hold and repeat steps 2 and 3 to add more calls to
the conference.
5. Press RLS to end the conference call.
To remove yourself from a conference permanently (unsupervised
conference):
Press FEATURE 70.
The other two callers remain connected. (Some external lines may not
support this feature.)
To put a conference on hold:
Press HOLD. The other two callers can still talk to each other.
Telephone features
Page 5
To split a conference:
Press the line or intercom button of one caller to consult privately while the
other caller is on hold.
Note: This feature is not available for multi-party conference calls.
To re-establish the conference: Press FEATURE 3.
To disconnect one party:
1. Press the line or intercom button for the caller you want to disconnect.
2. Press RLS.
3. Press the line or intercom button to resume your conversation with the
other caller.
To independently hold two calls:
1. Press the line or intercom button of the first caller.
2. Press HOLD. The second caller is automatically put on hold.
Note: This feature is not available for multi-party conference calls.
To re-establish the conference:
1. Retrieve one call from hold.
2. Press FEATURE 3.
3. Retrieve the second call from hold.
To send Hookswitch or DTMF during a conference call:
Either system telephone engaged in a three-way conference call over a
Network CLID or DS trunk can issue a hookswitch or DTMF dialing request
without leaving the conference, if the feature is enabled.
Note: This feature is not available for IP Phones 20xx.
– To hear DTMF tones on these telephones during dial, activate Long
Tones (FEATURE 808).
– To conference in another party through the trunk, use Link (FEATURE
71)

 

[fireeater]

does the set in question have 2 intercom 's keys (in programming)?

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[harps08]

Fireeater,

I am not able to adjust intercom keys, it shows as " N/A ".

 

[Khosher]

You will not be able to adjust the intercom keys, as this is analogue. You can only have one intercom key on analogue sets. If you make your first call, put it on hold, use feature 807, this will give you dial tone again for you to place your second call. When you have made the second call use feature 3 to conference them. When you have the two calls conferenced, use the same method to bring in additional parties.

 

[harps08]

Khosher,

As there is no feature key on the set, I would hit link 807?

 

[bostech]

Straight from the BCM Analog Telephone User Guide.

LINK = FLASH


To establish a conference.
1.Make or answer the first call.
2. Press LINK 2. The first call is automatically put on hold.
3.Make or answer the second call.
4. Press LINK *3 to complete the conference.
Note: If the second call is busy, replace the handset and LINK 2 to return to the first call.

To put a conference on hold:
Press LINK 2.The other two callers can still talk to each other.

To return to the conference call: Press LINK 2 again.

To split a conference:
1. Press LINK #3. This allows you to put one caller on hold and to consult
with the other caller.
2. Press LINK 2 to alternate between callers.

To re-establish the conference: Press LINK *3.

To disconnect one party:
1. Press LINK #3. This allows you to put one caller on hold.
2. Press LINK 2 to alternate between callers.
To end a call: Finish your conversion then replace the handset.
To retrieve the held call: Press LINK 2.


I would pause a couple of seconds between pressing FLASH and the digit. This allows the phone to actually generate the switch-hook signal.