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I have a user that was terminated 6 months ago and is receiving daily text messages to his phone. I located his old Unity voice mailbox and the message notification device "Text Pager 1" had his phones email address xxxxxxxxxx@vtext.com in it. I deleted his AD account in the unityexch domain...

james1982, These two systems are not inter-connected in any way. Each has its own voice PRI and users must dial the DID number to reach a phone on the other system. Only a portion of the site was moved to Cisco IPT to support an instance of Oracle Call Center on Demand for a project involving...

Hi, Hopefully, one of you Mitel people can answer this question. I have a site with a combination of Mitel and Cisco IPT. I don't know what model/version the Mitel system is yet. The problem is, when a call is forwarded from the Mitel system to the company's instance of Oracle Contact Center On...

I appreciate everyone's advise with this issue. It appears that one user reported that her line three was everyone elses line one. (2 jacks on the back of the phone, one for lines 1-2, the other for 3-4.) This means that the RJ11 cables going to the phones were swapped. I had the user swap them...

The cables going to the phones are flat. I can understand if there was a problem with the phone itself, but a 25 pair cable has minimal twist...just enough to keep the pair together. The lines at the DMARC were clear...I didn't hear any dialtone from adjacent lines. I used the phones for several...

I moved a branch office to a new building and we intend to install VoIP as soon as a WAN connection is installed. CallManager is in home office. We had the cable contractor pull CAT5e to all the offices and I installed 4-line analog phones for temporary use until T1 is installed. I used the...

We replaced our Nortel 61c with Cisco VoIP and Unity. On Nortel, if a caller zeros out of a voice mailbox that is configured to revert to another extension, and the second person doesn't answer, the caller is presented with the first voice mailbox. Is there a way I can duplicate this in Unity...

Hi, We have Cisco VOIP and Nortel interfaced with a PRI. Calls between systems work fine. However, I am trying to get callers who zero out of voicemail to ring at the attentant console on our Nortel system, but all they hear after pressing zero is "This system is temporarily unable to complete...

Plantronics' website lists the m12 amplifier as compatible with the 7912g Cisco phone. Has anyone acutally done this? We are replacing a Nortel 61c with Cisco VOIP. I don't what to deploy 7940's to people who primarily use headsets for cost reasons. Thanks in advance. Steve

Hi, Does anyone currently use the 7912 phone with a headset? Plantronics website lists the MX-12 amplifier as compatible with the 7912. We're in the planning stage of replacing a Nortel 61C switch with Cisco solution. Thanks in advance. Steve

PRI back up!!! Thanks for all the replies and suggestions. I had BellSouth check the circuit and they said it was good to the CSU. I again dis dch 13, disl 13 and enll 13 a few more times. At some point after the last enll, more than the 30 seconds I watched the screen and after I left the...

John, Have a loopback on the RJ45 connector after the T1 card and the dchannel will not come back up. Is there anything else I can to before yanking the card out? And what do I have to do to prepare the switch for card removal? Thanks Steve

I have 2 loops that went down after a short brown-out. The 61c is on a UPS. Loop 12 and its associated d-channel came up as I normally bring them back up,(dis dch 6, disl 13 and enll 13) but loop 13 shows as status alarm red and b-channels are disabled. These two PRI's are on a single card in my...

Thanks to everyone who posted responses. Its up to the supervisor to decide if the MWL is more important than the key 05 call data. I am impressed and amazed by this forum and its members. Thanks

John, I added the xmwk key and the cfxa class of service to the phone and I get the black arrow next to the key but no red light. Should the light work as well? Thanks

NastyNed2, 3850 is the access number for vmail.

First, thanks for the responses. I don't have the ability to create soft phones. I did, however, create an analog phone and MARPed the extension to that phone and can capture call data, but now the message waiting light doesn't work. I changed the MARP back to the DN on key 05 (see above) and...

Thanks for the quick response! Steve

I have a supervisor with a 2616 phone and a sidecar. She called me to ask what the AMG key is because twice in 8 months her phone rang with this key flashing...not her normal key 0. What is the AMG key? Is is an indication of queue overflow or some other issue? Thanks in advance. Steve REQ...

I have CommView (used to be Xiox) call accounting software collecting call data from my 61C. I have an extension that is on key 5 of a 2216 ACD phone, 3856. For some reason, I do not have any call data on extension 3856 on key 5, but I do have call data for the ACD number on key 0. This is true...