What does the AMG key do on an ACD supervisor phone?

[STMorin]

I have a supervisor with a 2616 phone and a sidecar. She called me to ask what the AMG key is because twice in 8 months her phone rang with this key flashing...not her normal key 0.
What is the AMG key? Is is an indication of queue overflow or some other issue?

Thanks in advance.
Steve

REQ: prt

TYPE: tnb

TN 4 0 3 14

DATE

PAGE

DES


DES 2616
TN 004 0 03 14
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 1
FDN 3850
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA
MWA LMPN RMMD SMWD AAD IMD DOS XHD IRA NID OLD VCE DRG1
POD DSX VMD CMSD CCSD SWD LNA CNDA
CFTD SFA DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AHD
DDGA NAMA
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CPND_LANG ENG
RCO 0
HUNT 3850
LHK 8
LPK 8
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 02
DNDR 0
KEY 00 ACD 3887 0 8862
SPV
01 NRD
02 MSB
03 TRN
04 AO6
05 SCR 3722 0 MARP
CPND
NAME MAURIE CUMMINGS
XPLN 15
DISPLAY_FMT FIRST,LAST
06 AWC
07
08 SCR 3865 0 MARP
CPND
NAME MAURIE CUMMINGS
XPLN 15
DISPLAY_FMT FIRST,LAST
09 DIG 8 5 V
10 ADL 16
11 ADL 16
12 CFW 4
13 PRK
14 MWK 3850
15
16 DWC 3887
17
18 AGT 8871
19 AGT 8884
20 AGT 8860
21 AGT 8863
22 AGT 8859
23 AGT 8861
24 AGT 8882
25
26
27
28
29
30
31
32
33
34
35 AMG
36 AAG
37 OBV
DATE 4 MAY 2005

 

[Nortellian]

Emergency Key
Answer Emergency Key
When an agent presses their Emergency Key (EMR) they are immediately
connected to the Supervisor and the call is terminated at the Supervisor’s set
on the Answer Emergency Key (AMG). The Supervisor called is always the
one whose Supervisor Position ID is assigned to the ACD set.

 

[STMorin]

Thanks for the quick response!

Steve