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thread690-1202951 When I changed this the first call gives me a fast buzy and then other calls seem to go through. I have been testing multiple route with alrt to activate crisis alert and onsite notifications. When I test with the 933 we have set up and change back and forth from emer to...

Thank you Shafe!!!

Thanks kyle555, I appreciate your suggestion, we'll have to test that out. Melinda

The security folks here would like to listen in on 911 calls to emergency services, I thought that could be accomplished by using bridged call appearance, but after looking into that I'm not sure that will work, does anyone know how to program the Avaya CM 6.3 system to allow security to listen...

we've been testing for E911 on our systems and found we had to add the ELIN to the public unknown number table in order to send the number out the correct clid digits for the 911 call. As someone stated already, the emergency call number 911 needs to be configured as alrt or emergency in order...

Thanks Ed, it does help. I appreciate the response.

Thanks fop letting us know, he will be missed. I've had the privilege of working with him as Chapter Leaders for the Nortel user group of each of our states, back in the day. I was always amazed at his intelligence and willingness to share is knowledge and simplify it for those of us learning...

I'm still looking for some clarification on how this actually works? I would appreciate any information someone is willing to share. Crisis Alert Notifications to desk phones- Can crisis appears to be limited to sending notifications to a max of 10 devices when a 911 call is made. Is this per...

Thanks for the confirmation.

Thank you Wanebo, I was hoping it would work something like that, the wording in the documentation was a bit mis-leading. I understand we can control where inbound calls route by DID, ELIN etc. What was concerning was using the 911 feature and the wording of the "all calls". Have you used...

Hello All, I am looking for some clarification on a few things with Avaya's built in 911 features, if you have any experience with using the features, please feel free to give me you're feedback. Crisis Alert Notifications to desk phones- Can crisis appears to be limited to sending...

I didn't mean to high jack post, I'm not even sure of what you mean by that as I am new to Tech Tips. I thought this was a friendly place to get help and to help others. Sorry if I am using this inappropriately. If this person had already done the programming on CM they might be willing to share...

Are your isdn's programmed at carrier level to allow you to send cnd/clid info? Are you able to send out DID info over same circuits?

I'm new to programming CM and am going to be implementing the E911 solution for my new job. Do any of you have an Avaya programming guide/techinical guide. I don't have the feature description guide for 6.3, I just need the guide to program system. Thanks, Melinda