Msensabaugh
IS-IT--Management
Hello All,
I am looking for some clarification on a few things with Avaya's built in 911 features, if you have any experience with using the features, please feel free to give me you're feedback.
Crisis Alert Notifications to desk phones- Can crisis appears to be limited to sending notifications to a max of 10 devices when a 911 call is made. Is this per tenant or system?
Crisis Alert Paging- Are any of you using this feature, or sending to paging groups, does it work well?
Emergency Extension Forwarding- Avaya documentation states if using call back feature and configured correctly then all trunk calls will be routed back to original caller who placed 911 call for specified amount of time set in Emergency Extension Forwarding field. Does it really route all inbound trunk calls for the specified period of time? I sure hope not, but that is how document is worded.
I am just beginning to test and program features, if anyone has any helpful tips, please feel free to share them.
Thank you.
I am looking for some clarification on a few things with Avaya's built in 911 features, if you have any experience with using the features, please feel free to give me you're feedback.
Crisis Alert Notifications to desk phones- Can crisis appears to be limited to sending notifications to a max of 10 devices when a 911 call is made. Is this per tenant or system?
Crisis Alert Paging- Are any of you using this feature, or sending to paging groups, does it work well?
Emergency Extension Forwarding- Avaya documentation states if using call back feature and configured correctly then all trunk calls will be routed back to original caller who placed 911 call for specified amount of time set in Emergency Extension Forwarding field. Does it really route all inbound trunk calls for the specified period of time? I sure hope not, but that is how document is worded.
I am just beginning to test and program features, if anyone has any helpful tips, please feel free to share them.
Thank you.