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Ok, just set up a Large PC mail for a new install. All is working well except one thing. I'll try to explain: Customer calls in and gets AA greeting. They are instructed to enter an extension # if they know one, if not, the system normally transfers them to the "transfer return extension"...

Thank you. I'll see what I get on Monday. Jay I may not be able to fix it, but I certainly can't break it any further!

One more question about that reset process... That only blanks the VM, right? I'm just trying to help this guy out via phone and I don't need to blank his entire Partner system along with it, lol... Jay I may not be able to fix it, but I certainly can't break it any further!

Thanks, I'll give that a shot and see what happens. Appreciate it. Jay I may not be able to fix it, but I certainly can't break it any further!

Customer added a few new mailboxes to their existing PC Mail. They worked fine all day. The next day they came in and all of the ones that were added had been deleted, and only the original few that were created a while ago remained. They set them up a 2nd time, and once again they were...

I think I have a HDD going bad in a VS mail, but I thought I'd check and see if anyone has had a similar experience. Customer receives a call, and wants to transfer the call directly to another extension's VM box. They complete the transfer and hang up as normal. All the caller gets is a busy...

I have a customer that needs to have ports 21000-21003 opened so they can utilize some new software. Of course the only tech we had that knew this equipment was let go right before this, lol... Can anyone guide me in the right direction on this? Thanks Jay I may not be able to fix it, but I...

Thank you very much, Mike. I'll do that and see what I get. I've got some Definity background but it's just enough to be dangerous, lol... Jay I may not be able to fix it, but I certainly can't break it any further- Jay

Trying to troubleshoot a customers co trunk issue. This is on an S8300 w/ G350 gateway. It seems that they have a recurring co trunk alarm. When you call the main number there, the auto attendant doesn't always pick up. Sometimes it just rings and rings. So, I'm assuming that call is...

Nevermind. I answered my own question! :-) I may not be able to fix it, but I certainly can't break it any further- Jay

Customer has a Partner ACS with VS R4 mail. The only person that has a display phone is the receptionist. All others have Partner 18btn phones (euro style). Recep. has 34D. I have a feeling that a user has DND turned on for their extension. I can go to the 34D and enter Cet. Tel. Prog and...

I didn't think anyone but the admin could delete a mailbox, so that explains that. So the VS mail does # the mailboxes to match the extension, right? I may not be able to fix it, but I certainly can't break it any further- Jay

Ok, cust. has an ACS R5 processor, two 308ec modules, and a Partner Mail VS R4. The VM has the capacity for 20 mailboxes, and currently all 20 are "assigned". The user at ext.29 has noticed that when calls are transfered to him and he is on the phone, you get one short ring, and then the VM...

Ah ha! I knew there was a code. Thanks TTT. Jay I may not be able to fix it, but I certainly can't break it any further- Jay

Customer has an ACS R6 w/ a PC Mail Large card as their VM. If I'm onsite, I can dial into the mail, enter 0#, 1234# and change the AA greeting no prob. What I need to know is it possible to dial in from the outside and log into the admin mailbox to change the AA if they are out of the office...

Yea, I was thinking call coverage. I talked to her again about it and come to find out, the feature she is talking about was part of their OLD system that the R7 just replaced, and she thought they could have the same feature and code so they wouldn't have to re-learn anything. Apparently they...

Ok, I'll take care of the first one then. Thank you. As far as #2, she says that they used to be able to do this before the system went down and lost all programming, and that it was activated by a Feature XXX code, so I know there is something that will do this, just don't know what. Jay I...

Just set up an ACS R7 and all is well except I'm a noob and don't know the answers to the following q's: 1. Customer wants to make sure that if you press a line button that has a call in progress on it, you cannot barge-in and join the call. I *think* this can be taken care of via Auto Ext...

Ok, I'll see if I can dig an V9 CD up around here. Thanks! Jay I may not be able to fix it, but I certainly can't break it any further- Jay

Ok, here's a new one. I have SPM V8.0 installed on my XP desktop PC and am trying to dial into a customer's switch via assist. trans. Everything goes fine until I click the "OK" button once I hear modem tone. Then POOF! My PC does a hard restart like someone shut it off. Nothing else is...