PC Mail Large loosing new MB's

[stlinc]

Customer added a few new mailboxes to their existing PC Mail. They worked fine all day. The next day they came in and all of the ones that were added had been deleted, and only the original few that were created a while ago remained. They set them up a 2nd time, and once again they were magically deleted. They have had no power outages, so that's out. I've never seen a system delete mailboxes before, lol... Is this a glitch or something w/ the PC Mail?

Jay

I may not be able to fix it, but I certainly can't break it any further!

 

[telecomtekperson]

This is a cut and paste from an Avaya newsletter....

minor glitch has been discovered when using PARTNER Voice Messaging R3, small or large, with PARTNER ACS systems.

Some PARTNER Voice Messaging (PVM) PC Cards can lose their programming when power to the PARTNER ACS is interrupted. There is no simple way to identify a PVM card that may exhibit this behavior.
These PVM PC cards contain flash memory with incorrect initial values. The incorrect values cause the cards to lose their memory when power is interrupted. The following programming step restores the flash memory to its correct initial value. This will preserve the memory should power to the card ever be interrupted.
Solution: Perform the following steps before programming ANY "Large" or "Small" PVM PC Card until further notice. This will preclude any PVM PC Card from losing its settings should a loss of power occur.
Note: If you have already programmed the PVM PC card, you should perform the steps below and then reprogram the PVM PC card.
1 - Log into the PVM PC card as the System Administrator.
2 - Enter the following sequence “9998925327”.
3 - You will hear the announcement "system will be returned to factory settings" followed shortly by "good-bye".
You can now proceed to program the PVM PC card with a customer's messaging configuration.

 

[stlinc]

Thanks, I'll give that a shot and see what happens. Appreciate it.

Jay

I may not be able to fix it, but I certainly can't break it any further!

 

[stlinc]

One more question about that reset process... That only blanks the VM, right? I'm just trying to help this guy out via phone and I don't need to blank his entire Partner system along with it, lol...

Jay

I may not be able to fix it, but I certainly can't break it any further!

 

[telecomtekperson]

Yes, just the VM. NOT the ACS

 

[stlinc]

Thank you. I'll see what I get on Monday.

Jay

I may not be able to fix it, but I certainly can't break it any further!