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  1. dibthree

    IPO SE 11.1.1.5 - web manager just spins

    IPO SE 11.1.1.1.5 running as a vmware virtual machine. Came in this morning and tried to login to web manager (7070). It takes the credentials. If I put in the wrong credentials it lets me know. When I put in the right credentials it spins for a long time and then goes back top the login...
  2. dibthree

    upgrade ERS 4800 from standard image to secure image

    ERS4800 switches stack standard image: v5.9.5.052 (diag FW:5.8.0.3) Trying to upgrade to the secure version 4800_5126007s.img. When upgrading to any secure version upgrade fails. What do I need to do to upgrade from a standard image to a secure image?
  3. dibthree

    Voicemail Pro Client - Config Changing randomly after sitting for a few hours

    IPO SE 11.0.4 Build 3 Extremely complex Voicemail Pro Module Build - 170 Modules for a large call center. Voicemail Pro client downloads modules and all looks good (Data-Live). I make some changes ((Data-Live (Modified)) and SaML (Save and Make Live). All Looks good. back to Data-Live. I...
  4. dibthree

    Queue Callback

    Thanks Qzwsa. Anyone else know of any others?
  5. dibthree

    Queue Callback

    Looking for a Dev-Connect product with a Queue Callback feature. Callers in queue have long wait times - 45 minutes to an hour. Want the option where the caller gets a message saying, "Press 1 to be called back and not lose your place in line." The system confirms the callers phone number and...
  6. dibthree

    Two IP Office 500v2 - Shared Directory

    I have been looking in the Knowledge base and online for the HTTP Directory pull and haven't had much luck. Can anyone point me to where I can find the documentation or a link with more information?
  7. dibthree

    Two IP Office 500v2 - Shared Directory

    Thanks all for the input. Much appreciated. I will look into the HTTP Directory.
  8. dibthree

    Two IP Office 500v2 - Shared Directory

    We have three 500v2 systems all on release 11.0 We have a VPN WAN connecting all sites. All IPOs can ping one another. The boss wants the directory of extensions to sync up between sites. In other words, when a user hits the directory hard-key we want all three systems user names and...
  9. dibthree

    IVR for IP Office Voicemail Pro

    Is your claim that IVR is built into Voicemail Pro or did you not read the question?
  10. dibthree

    IVR for IP Office Voicemail Pro

    Look for an IVR for an IP Office with Voicemail Pro that works. "Please say or press 1 for sales", etc. Looked at the DevConnect site and didn't see anything that stood out. Any opinions or experience is greatly appreciated.
  11. dibthree

    Upgrade to Select r11

    Just got my answer. It is the same either way. No cost savings - exactly the same from a pricing standpoint either way.
  12. dibthree

    Upgrade to Select r11

    Thanks for the response. I more wondering does it cost more because I am buying the SE licenses and then buying the uplift licenses. Is there a saving to just buy Select Licenses and skip over the SE.
  13. dibthree

    Server Edition VRL Library

    Is it possible to point to VRL library to a network location instead of the local storage on the Server Edition?
  14. dibthree

    Upgrade to Select r11

    Been reading and speaking with Tech Support and been getting some contradictory answers. Two Questions: 1. Upgrade SE to Select - do we have to reprogram everything or just convert the licenses and check the box? 2. 500v2 upgrade to SE Select - can we go straight from the 500v2 into Select or...
  15. dibthree

    Experience with new J Series Phones

    That would be good info. What are the issues reported in those SR’s?
  16. dibthree

    Experience with new J Series Phones

    Thanks. I will lab it out this week to make sure the turnup goes smooth. LLDP is an industry standard protocal so I will be very surprised if it doesn’t work.
  17. dibthree

    Experience with new J Series Phones

    Thank you everyone for taking the time to respond. Sizbut the way you said it helped me to decide. I will give them a shot on this site and report back how it went. I assume they will pick up the call-server IP Address via LLDP just like the 9600s?
  18. dibthree

    Experience with new J Series Phones

    About to turn up a new site in the next couple of weeks. Anyone have any experience on the J series phones and what they think? Trying to decide between using our goto 9608Gs or going with the new J series (probably the J169)?
  19. dibthree

    Phone doesn't answer when handset picked up

    Thanks. It has a happened across a few phones (all brand new). I saw this reported in others posts but never saw if they solved it. I will try the firmware update.
  20. dibthree

    Phone doesn't answer when handset picked up

    Sorry for the slow response. This is a remote site and someone just got out there today. Firmware is 6.6.4

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