I like them just fine. There's some talk on here about difficulties getting them connected, but I've not had issues (unlike my first attempt at a k175, yikes!).
From a user standpoint they are identical in functionality to the 9608/11. The B&W J169 looks fine though the lack of a Bluetooth module can be disappointing.
Very easy to install, with DHCP scope options a piece of cake, or enter the fileserver ip adress manually.
The phones responds slow on keypresses sometimes but the phone works well.
Support forums are where people bring problems - so yes, everything you've seen about the new XXX product will always be biased towards "they don't work". If you just count the number of J169/J179 issues I would say they've either been remarkably trouble free so far or there aren't many out there yet.
The main problem when they do occur seems to be people thinking they are an exact replacement for their existing 9600s, so they can just plug them in without changing anything, ie. they will just use the existing settings file with no changes.
I've seen some of the problems with slow responses, especially coming back from screensaver, but nothing fatal.
If the number of 9600 End-of-Sale notices I read are a clue, I would say get used to them quick.
I've had a number of problems with the J169/J179 phones for a number of customers.
I have 3 SR open with Avaya that after over a month and a half still not provided a fix, Avaya have acknowledge all three SR are bugs etc, but no fix.
Oen more remark about the stand of the J179 phones. There are little rubber foots on them and during unpacking they tend to fall off.
I have lost some which make the phone unstable on the desk and I could not find the rubber pieces.
Just something to keep attention to.
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