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Hi Biglebowski thanks for that input, it is the WFO voice recorder, however u just reminded me about the voicemail too, not sure what one it is(Server based)approx 4 years old

Hi Everyone Whats the best way to clear all confog back to default, I have a call manager and voicemail that needs scrubbing Thanks in advance P

Hi All I am using ghost(V11) to roll out images to around 100 PCs at a time for customers, currently i have to do this onsite and physically press keys on the clean PCs, however I am trying to do this remotley using wake up on lan, and was wondering if there is a way to also Gdisk the image on...

Thats the bit I really need to catch up with, i just need a book to read on it but cant find anything around. The little instuction books were great but I dont think they did them for call manager. Oh well see how my interview goes being honest with the truth

Hi All Whilst I am familiar with Avaya TDM style systems, i have an oportuntiy to be aa resident engineer looking afte avaya, dealing sysytems and call recoring etc. One of my concerns is that I would not have a clue in adding a new IP station or anyhting to do with IP phones, has anyone got a...

Hi All, managed to get a test going, It dont work well at all, so dont know what he had before but it must have been rubbish, you have to wait for all ann to be played before selecting digits, then you must be quick other wise it drops you out, or routes to number if no digit dialled. Cheers all

Hi All I havent got a bit of kit I can try this on for a few days, was wondering whether you guys could help. I have a customer who had an avaya and wants this in his call centre. A welcome to customer services announcement collect 1 digit after ann xxxx collect 1 digit after ann yyyy and so on...

Thank you

Hi all I have a nice little project that I am going to take on soon. Basically it is a small office with around 10 workers, I am going to install Cisco equipment because thats what they have asked for. They need to have the ability to allow any of their workers to be able to log in from home or...

Hi It takes 3 bits to get to 8 (2 to the power of 3 = 8) Then you use 128 64 32 16 8 4 2 1 1 1 1 0 0 0 0 0 Which is the 32 range for 8 equal subnets

Hi I had the same, changing clear channel to yes cured this immediately on the codec settings.

sorry forgot to mention creating a new trunk group for these removed channels, and not including in any route patterns

you could remove some of the channels out of the trunk groups on all the site temporarily when you have these calls, pain in the ass but it will free trunks up for incoming.

Hi Is it possible to have a BCMS running and also a CMS on the same system. The reason is one of our clients needs only basic wallboard stats, and these are changed very often per day, as the CMS one is a real time consuming thing to reconfigure all the time Thanks

Hi We have CMS 16.2, and want to allow certain supervisors from only able to access the agents in their team, when we try they can run reports on all agents. Is there any way around this TIA

Hi All Currently just starting up again in the telephone home/office cabling arena. I am currently still employed, ( for at least another year ) but want to get a little portfolio going for my start up. My main works will be locally advertised work, so its going to be extensions for sky, shifts...

Hi, I have a G3r Ver 11, and I did used to have a softphone app that I could use, this was a few years ago though, i have lost my disc and cant find a download anywhere on the net, does anyone have a copy i could use or download, i cant remember what version it was, I have downloaded version 4...

Hi, yeah sorry should have explained a bit more. i have a dial up network set up which i log into, then i start up ASA and log in as usual, his is where the IP address needs changing in the ASA properties. It is an S8700 server on CM1 release i think, it was the first one out.

Hi All, I have a CM1 baby, i dial into every now and again, but i always have to change the IP address that was on it before. It is not on any network, apart from its own, is this to do with IP leases, i dont understand as its not on a network at all. Ta

Hi, It is actually the router that is making the calls, it is a kind of mock 2 meg link between many sites as a backup if the dedicated data circuit goes down. It uses the routing plan that extensions use, i cant seem to figure out a way of giving it its own route.