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it goes to auto-attendant and after that we dial an internal extension. internal extension is 160 for example it is SIP trunk. incoming call route to VM:auto-attendant ( Voicemail PRO) when I call the SIP line from mobile, it goes to auto-attendant and after that I can dial internal number 160...

good problem resolved thank you Westi :) Just I have question regarding incoming calls: incoming calls router to voicemail and after that user can dial internal number. I have problem only when dialing from specific number. example from mobile number: call goes to internal number 160 From...

yes the line ID is 0. sometimes it displays unobtainable.

Hi all I have an IPO Server edition 9.1. I have SIP trunk that is work fine I have problem when using short code to dial external call through this SIP trunk. example code:300 Function:Dial Telehone number:0125666687@"192.168.200.5" ID line:0 When I dial 300, the phone displays...

there is repair procedure? what is the problem

Hi alarm please I have a major alarm in my avaya modular messaging MSS. alarm: App = VM Resource Type = SERVER Alarm Code = 900 Alarm Lvl = MAJ Please can someone help thank you

how I can know that the called station are active? is there any way? if station has multi-appearance and active ( in call), there is nothing tell me that the called station is active. is it possible to hear a music or annonce when station is in active call/ thank you

Is it possible when I call user, I hear music is instead of ring bak. When the called station is active

I think it can be done without need of ACD license. I don't know if there is a system​ parameters that enable queing when station is active

Sureshganti The 600 stations are simple users and not agents with ACD capability. I need just when I call a busy station I hear music on hold until the station becomes available.

Share, please can you clarify how I can enable this feature. Is it in system parameters or stations? Please more details

I have more than 600 stations I will create 600 hungroup!!! Is there any other solution

can some one update please

yes I have used coverage path , but when finish the announcement the call is dropped. I want the caller 1001 still in queue hearing the announcement until 1002 becomes available.

thank you kyle555 I will very again and give you feed back. Please I have another question regarding CM implementation: I have Avaya CM6.0 I have users with multiple call appearance I want to hear announcement when the called user is active ( in call). when the user become available, the call...

Hi all I have Avaya CM6.0 I have users with multiple call appearance I want to hear announcement when the called user is active ( in call). when the user become available, the call will be routed to the caller. example: 1001 call 1002 when 1002 is active, 1000 will hear announcement ( music)...

RPC service is enbaled and UP. When sending Fax from client ( Win7 client), it receive a message "RPC server is unavailable" What I can check?

I have Avaya MMS 5.2 the solution is integrated with Lotus and we have enabled Fax sender through Lotus client. it works fine for a lot of period but after that we have problem of RPC when sending Fax. an error message said " the RPC server is unavailable". note that status of MMS is UP.

Please can you tell us the difference between Avaya IP Office contact center and Avaya Aura Contact Center? is it same application Thank you

Pleas can some one help us how to find the requirement to get IP telephony ACIS certification ( Avaya certification implementation specialist), in avaya aura products. thank you