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Hi All, I may be in the wrong area here and happy to repost if needed but looking for some guidance. I have a group of user roles for an organization with varying levels of access. eg. Admin, Team Leader, Reporting, Agent, etc. One of these roles has the option to view statistics in the...

Hi All, I may be in the wrong area here and happy to repost if needed but looking for some guidance. I have a group of user roles for an organization with varying levels of access. eg. Admin, Team Leader, Reporting, Agent, etc. One of these roles has the option to view statistics in the...

it's a ring group created from the mivb and does not show in micollab. any ideas for that? thanks

Hi All, I am currently having an issue for a customer who has created a voicemail box for a ring group so that when calls are not answered, the user can leave a message and the team will get an email notification with the message in it. When the customer created the mailbox, it was not...

Hi Guys, I am having an issue at the moment with one of the controllers in my cluster. All trunks in the PRI trunk group are showing as Not Seizable. I have reset the controller a couple of times with no luck. I have busied the trunk group and returned to service. I have also busied Cabinet...

Our license issue was sorted within a couple of days and the system was upgraded to version 9 and all issues were sorted. Thanks for your time.

...the following 2 logs. (logs taken from the resilient controller as the other controller is currently switched off) Hot Desk : 4621 logged out from *8*4137 by system during registration Hot Desk : Login failed at *8*4137 - Redirect or update issue happy to be proven wrong if this is not...

Thanks for that, I confirmed that all those settings were already set. After playing around with it and checking some of the logs, I found that if I ran the migration tool as administrator on my laptop, it worked. not too sure why and this is the only box that has ever needed me to do it but it...

I have tried using the system username which should have access to everything. how would I check if it has the necessary rights?

Hi All, I am having issues using the migration tool to upgrade a box to version 9. I have just loaded a fresh install of version 8 onto a box and restored a backup. I can access system admin tool using the customers username and password but when I try and access the migration tool, it tells...

I tried deleting a bunch of old templates that are no longer used. Certain templates still not available. I also rebooted the MiCollab last night and still no lock with the templates. any more ideas would be appreciated. Cheers, JCCDM

I have checked and confirmed that each template has a role. tried doing a quick updates on the roles but still can't see them in Bulk user provisioning. I have noticed that we have quite a few user templates, is it possible that there is a limit to the amount you can have?

Hi All, Weird one that you may be able to help me with. In MiCollab under bulk user provisioning, when I go to select the user template I want, not all of the user templates are available to select. I tried to create a new template but even that won' show up when creating the user. Any...

hi all, I am trying to set up an MBG for SIP for a customer but I can't get a solid SIP trunk connection. On the SIP trunking page, it as a red X next to status with the reason: non-INVITE transaction failure. I have tried to search for the meaning of this reason with no luck. Does anyone know...

I downloaded the software version for 9.0.0.184 and it appears to let that one go through the rest of the setup options. I will be running the upgrade tomorrow so will update if it is successful / fails. Hope this helps anyone. Cheers, JCCDM

Hi All, I am trying to upgrade a MXE from 7.2 (13.2.0.17) up to the latest version of 9 (9.0.1.23) but I keep getting the error message saying "this version of migration tool is invalid. the minimum MiVB compatible load is 9.0.0.176." from googling I think this may be because of my file...

no windows updates that i'm aware of. Mitel have suggested a PBX proxy restart so I will see how that goes after hours today

Hi All, I have recently had to do a reboot of one of our Mxe (version 8.0 SP3 PR2) and since we have been having an issue where users from that controller are no longer able to be dialed from the MiCollab client. when I try to dial one of the users, the call window pops up but shows 0...

Thanks for the advise on where to look, just had notification from the customer and appears they made an OU change to the AD last week which had caused the issue. This has now been resolved. Cheers, JCCDM

Hi All, We have a customer site that are using AD authentication when logging into MiCollab Client but currently any AD user is not able to log in. the get the error - “The login ID or password you provided is incorrect.” Users that are not AD integrated, which is only their ACD users at the...