assigning UM standard license to mailbox that doesn't hav it

[JCCDM]

Hi All,

I am currently having an issue for a customer who has created a voicemail box for a ring group so that when calls are not answered, the user can leave a message and the team will get an email notification with the message in it.

When the customer created the mailbox, it was not licensed as a UM standard user box.

My question is, is there an easy way to assign a UM standard license to this box without deleting it completely? (the box is currently in use and users are just dialing into it for now).

from nupoint I have tried the "Update UM User Licensing" but that has not worked and does not give you the option of what mailbox you wish to update.

Any ideas before I delete the box and start again would be great.

Cheers,
JCCDM

 

[sarond]

Does the user exist in MiCollab Users and Services? Just go to the NuPoint tab under the user and enable Standard UM.

 

[JCCDM]

it's a ring group created from the mivb and does not show in micollab. any ideas for that?

thanks

 

[jpruder]

Do you want it to have it's own mailbox? or go to an existing? If A, you can create a User with a phantom number in MiCollab...add nupoint etal, If B you need to add the ring group DN as an alternate extension to a user in nupoint