User templates not in IDS.

[JCCDM]

Hi All,

Weird one that you may be able to help me with.

In MiCollab under bulk user provisioning, when I go to select the user template I want, not all of the user templates are available to select.

I tried to create a new template but even that won' show up when creating the user.

Any idea's to help?

Thanks,
JCCDM

 

[Billz66]

check that they all have roles

in Bulk user its the role thats being selected
normally you make a template and it makes a matching role
sometimes they get out of whack

If I never did anything I'd never done before , I'd never do anything.....

 

[JCCDM]

I have checked and confirmed that each template has a role. tried doing a quick updates on the roles but still can't see them in Bulk user provisioning.

I have noticed that we have quite a few user templates, is it possible that there is a limit to the amount you can have?

 

[JCCDM]

I tried deleting a bunch of old templates that are no longer used. Certain templates still not available.

I also rebooted the MiCollab last night and still no lock with the templates.

any more ideas would be appreciated.

Cheers,
JCCDM