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What would be the quickest way to get about 1000 announcements on a new media server? I see that System Manager has a backup function where you can download announcements. I also see a broadcast feature which I haven't tested yet. But couldn't an easier way be to just SFTP all the announcements...

I don't see much in those instructions. In my settings file, I'm seeing MAC addresses for phones entered. Anyone know how this all fits together for a hotline?

Can anyone direct me to an Avaya doc that spells out the process of setting up a ringdown for a SIP phone? I have found some entries in a 46XX settings file on the boot server, but I'd like some bonafide Avaya instructions to help it make sense. Thanks!

Hi All, Does anyone know how to go about getting IX Attendant to record? Since it goes through Breeze, I have no idea how it works. Is it monitorable through the AES via DMCC? Or is there some other methodology? We have regular phones recording through the AES via DMCC, but isn't this Breeze...

Can you point me to the docs? Thanks!

If you find this info out, let me know. Would be interesting to see.

Wondering if anyone has somehow tied your Avaya Workplace Presence status to Teams so that when we have users who use both apps, it shows them on a call in Teams when they're on a call in Avaya Workplace. If so, how would you do it from a technical perspective?

Question: I'd like to catalog the IP addresses of all the network switches at various sites that our Media Gateways are plugged into. From the command line of a gateway, is there a way to determine the IP address of the switch it's plugged into? Would it just be the default gateway? Or...

In My CM when Agents Are Logged Out And You Dial Them you get a Busy Signal. I have a picky supervisor who wants it to ring no answer when an agent isn't logged in. Is there a setting to change this? Thanks!

Thank you sir! Is the actual end user client the same Workplace client? Or did you have to download something else?

Is there any product literature around for setting up Avaya Workplace to use with agents in a call center?

Can I piggyback onto this question? We have CM 8 and we have Avaya Workplace 3.22.0.64.28 How do I enable to the call center feature if I want to try it out? Do I have to download an entirely different install file? If so, can you direct me to the download link? Thanks!

Right on! That's exactly what I needed. Thanks! And I will utilize the help file going forward.

This is probably a very silly question, but can some CMS reporting gurus help me understand. The screen shot below has an Abandon % of 4.12 But if I divide the total number of calls ACD+Conn Calls into the Abandons, I get 4.37 11/252=4.37 What am I not factoring in here?

Can You Ping An IP Address From A Phone You Arent At? Through CM somehow? I want to see if a phone at a remote site can ping the boot server.

Anyone know if its possible for an Agent to have a Vu Stats button that will display info for both Skills they are assigned to? I have Spanish agents that handle English calls as well, but since they are set for priority 1 for Spanish Calls and 2 for English calls, the Vu Stats button shows...

On Demand should not give you new queue calls while already on an active call.

I had this same problem. My agent names were being sent when dialing out. I didn't contact the carrier in this instance, but just changed the agent ID's to generic department names.

Thanks!!

Thanks Kyle, Good info. But would an import overwrite the entire database of Dial Patterns or would it just ADD To them?