First Steps To Setup Avaya Workspace With Agents?

[Turtlepuke]

Is there any product literature around for setting up Avaya Workplace to use with agents in a call center?

 

[biglebowski]

Depends on how you have it setup at the moment?

If you are using the dynamic config in AADS and have PPM working it (hopefully) will be fairly simple.

I just changed the users phone to a 'CC' model (I used the J179CC) and enable the button module in the config, then add the usual agnt-login buttons etc to the station config.

I'm not 100% on the licencing as some have said they didn't need to do anything, we had to migrate our licences from One-X Agent to Workplace Agent as it was coming up with a licence error grace period when they enabled customer service mode. If so you need to add the WebLM URL to the dynamic config in AADS.

I think these settings will be the min you need to get it working in AADS

Good luck

 

[Turtlepuke]

Thank you sir! Is the actual end user client the same Workplace client? Or did you have to download something else?

 

[biglebowski]

Yes the workplace client does both, the workplace client effectively replaces both the One-X Communicator and One-X Agent softphones as a single app.

You don't need to install anything additional on the client, it is just a case of enabling the 'customer service' functionality.