This data includes queue time "Hold time" duration value. It seems that your reporting system cannot extract this value.
https://www.aggsoft.com/pbx/avaya-ip-office-500-csv.htm
If you can connect from the server, but you cannot collect data from another computer, you should check network settings. It is possible that the computer in a different subnet. It is possible a firewall blocks connections.
First of all, you need a good server for your quantity of PBX. Because all these PBXs generate a bug data volume, the server should be fast to process it fast and build reports at an appropriate time. It is possible, you need your optimized reporting. You may look for the logger...
Look at different customized data formats here:
https://www.aggsoft.com/pbx/avaya-aura-s8800-customized-output-format-acm-6.3+.htm
The record length means a number of bytes.
Simple logger with reporting for IPO
https://www.aggsoft.com/pbx-data-logger/
How to configure PBX:
https://www.aggsoft.com/pbx/avaya-ip-office-500-csv.htm
Advanced PBX Data Logger. The reporting utility is free. Supports all your PBX.
http://www.aggsoft.com/pbx-data-logger/
http://www.aggsoft.com/pbx/panasonic-kx-ncp1000.htm
Hi,
Yes, the PBX will output/print a record after each call. I suppose that it is easier to connect the PBX to a computer, otherwise you need an rare RS232 printer.
SMDR settings:
http://www.aggsoft.com/pbx/panasonic-kx-t1232.htm
You may look here:
http://www.aggsoft.com/pbx/avaya-customized-output-format-acm-6.0+.htm
there are the settings how to capture CDR data through a LAN port.
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