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Thanks a lot hawks and jsaad! I will give it a try next time I have a similar workorder. Jesus Angel

Good morning/afternoon! How can I locate the port of a digital phone on the Norstar 0x32 system? Instead of toning out the line I would like to know if there is a feature that I need to look into to find the port on the punch block. The reason I want to know is because I tried locating the...

Everything points to be the CP 100. If it is, how would I reconfigure everything? everything is done on the keyset? Like Creating the recordings like directory names, voicemail recordings, and Auto Attendant. Thanks in advanced!

I plugged in the phone and it works. I rebooted the CP 100 and nothing. The two status lights for the rj11 ports are just flickering very fast. The power supply tested good with the multimeter. It shows 8.5v. Jesus C.

The Capillot 100 led lights on ports 1 and 2 are flashing rapidly all the time.

I did the External Feature Test xftest to identify and remove leftover codes on KSU memory. The features show Free now. This did not took care of my situation. I have not rebooted the Nortel MICS yet. Im afraid that it would lose any programming. Jesus

Hello Hawks, I have not try rebooting it. I was doing a little research before heading to the client. This is what happened day before yesterday. We were called to installed an additional extension set. I found the next available one (231) and the keyset worked fine. I just assigned Line 003...

When trying the Feature 981 it says Inactive Feature. None of the calls are not able reach voicemail. Thanks!

Hello everyone! I have a little issue on a MICS. The voicemail is not kicking in when dialing an extension. It gets redirected to the primary phone instead of voicemail. Is there anything that I can check visually on the MICS to make sure that the voicemail is turn on? Many thanks! Jesus Angel

The pool lines had the call waiting by the phone provider. They removed the call waiting and now every line works fine. It rolls over to the next available line. Jesus Carrillo

Hello Eddie, Thanks for your reply. The issue was that the phone provider had the lines ringing with call waiting. So they removed the call waiting and it worked. The lines were in rollover but with call waiting. They rang for about 12 rings and then it would ring on line 002. Thanks, Jesus...

I will check if the client called the provider to make sure all lines are equivalent rollover instead of call waiting. Thanks!

Thanks MooreTel! I will see if the provider was contacted to remove the call waiting and make them rollover lines. Jesus C.

Good Morning/Afternoon! I have noticed that on several if not in all extensions when a caller is on the line (001,002,003,004) they can hear an incoming call with a beep sound on the hand set. They are not or should not be part of the receptionist area hunt group (Answering group). Is there...

Hello Curlycord! On the system programming I changed the DRT Delay to 3 and it still takes long to rollover to the other available trunk line (002,003,004) Is that "Star codes" on the Norstar? or is something on their end? Thanks!

Awesome! It worked. I changed the Prime line to : IC Thanks a lot!!!

Thanks for the advice. I will try this tomorrow. Jesus C.

Hello again, I was wondering, if the lines were transferred to the next available line pool before. I just tried it again dialing the main number at 001 and then on another cel dial the same number 001 and the line was rollover to the next line 002 after 12 rings on the second line calling in...

Hello, When on the call (x223)we try pressing the transfer button under the display two line screen. Im using the Avaya T7316. When on call using x222 T7316 the transfer button under the display works fine. If there is no call and we just want to dial to an extension it would not let us. Thanks!

Good Morning/Afternoon! I'm having a minor issue on one of our Norstar 0x32. When I try to call an extension within the PBX system I'm not able to. It just doesn't do anything. When an incoming call reaches the receptionist she is able to transfer to an extension on one of the three phones...