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  1. RLHarris

    Cordless Phone for 86 acre Campus

    Unless you have a LOT of cell phones, cellular service will be yor best bet. Any system off your Meridian would require tranmitters around your whole campus. You might check with Nortel to see if they have an extension to cellular feature that will work with your existing mobile sets. Robert...
  2. RLHarris

    Voicemail/auto attendant for one man office?

    You may be interested in my configuration. I have a multi extension mailbox from the phone company. I have paging set up on one mailbox which is labeled as the urgent message option. I also have FSK - Visual message waiting indicator, caller ID and Call Waiting Caller ID from the phone...
  3. RLHarris

    Interoperability and integration between Viop vendor

    I've recently been involved with tests using a Cisco router based gateway to network 2 Definity PBX sites. We did not use QSIG because the customer uses DCS (the Avaya Networking protocal). The Cisco gateway supported the caller display and sound quality was good. Cisco has documentation for...
  4. RLHarris

    Waitfor more than 1 string

    One way to handle this is to determine what your final string the host system will send is, and to create an integer for the other strings. If they are received, they will be marked 1, otherwise they will remain 0. In this example, the host system would ultimately return to "Make...
  5. RLHarris

    procomm plus script

    The best place to start is by using the Aspect script recorder to record the MAC actions you want to duplicate. Then review the source file that it creates. You will have to identify what text to expect back from the system in each step to prompt for the next action in the script. That's not...
  6. RLHarris

    A Problem with Dates (months)

    Not sure if you have to enter every date as a seperate report request, so this may have WAY more than you need. It parses out the month and day and counts backwards 5 months. Then the value is converted to a long which counts upward back to the current date. Hope you can use part of it...
  7. RLHarris

    Procomm 4.8 - PC anywhere - visual basic?

    I have done this before with Call Center Reports. It is best to have the PC dedicated and the script running continuously. The script ran in an interruptible loop with "Waitquiet" 300 as the trigger to close the main capture file and begin processing after 5 minutes of no activity...
  8. RLHarris

    Small Business VoIP

    If you already have the telephone systems, you can tie the offices together over analog gateways. Quintum makes a 4 port gateway that will monitor network resources. All your telephone system sees is "anolog" ports. Cisco also makes a VoIP moudule for their modular siwtches and...
  9. RLHarris

    Avaya Capture File

    Below is a script I used to collect vector information. It uses the snapshot to capture Definity screens. String NUMFILE = "tempnums.txt", SUBFILENAME = "VNUMBERS.txt" sTRING vnumber PROC MAIN integer LEN, EVENTID ; Integer for length of string. dialogbox 0...
  10. RLHarris

    What are the benifites of VOIP

    I would agree that the best application for residential VoIP is telecommuting. But there is a potential for savings off a home phone bill if you work out of your home and make hours of calls per month. For example, the best residential rate with no term commitment or service fees I have seen...
  11. RLHarris

    What are the benifites of VOIP

    There are several phone comapnies such as Net2phone (using the Linksys router) and Vonage (using a Cisco ATA186) that will offer you IP based access to their phone services. This bypasses the local CO and allows a home user to get rates that you usually would need a dedicated Long distance...
  12. RLHarris

    %of Trunk in use????

    If you have CMS , you can get trunk usage stats off a CMS trunk report. I have compared this report to a call accounting based traffic report and it was very accurate. Robert Harris www.communicationsadvantage.com
  13. RLHarris

    Coping text from one file to another

    Mr Noisy's script is correct, but you do not need the fseek commands. The fopen will automatically put the pointer at the beginning of file1 and and append command in the file2 fopen statement is enough to put the additional lines at the end. So the shorter version would be: string File1 =...
  14. RLHarris

    Time And Date Dialog

    This is a subroutine called DATESTAMP I use in many scripts. Hope it helps: ;********************************************** PROC DATESTAMP integer MONTH, DAY , YEAR, HOUR, MIN, SEC String TWODIGDAY = "0" ; ADDS THE ZERO AT WHERE A 1 DIGIT DAY OCCURS. String THISMONTH, THISDAY...
  15. RLHarris

    Continuous Terminal logging

    ...on. It collected over 1,000,000 call records a month. ;Capture Utility for CDR Statistics String DATEFNAME, BUFFERNOW, TODAY String CDRSTATUS ;********************************************** PROC MAIN Integer NUMOFRECORDS ;Get today's date When USEREXIT Call CLEARCAPTURE pwtitlebar...
  16. RLHarris

    Software "Issues" Database

    You may want to consider building it in your Company email platform (Outlook, Lotus Notes). Either should let yoyu fairly easily set up a thread of issues, comments and resolutions. Robert Harris www.communicationsadvantage.com
  17. RLHarris

    is there a less expensive alternative?

    The difficulty with using a full duplex voice modem is finding a software tool that will work with it. In rereading the post "I do not need to receive calls or to dial out. I’m simply recording phone conversations on a RJ-12 phone line." , it sounds more like an audio application...
  18. RLHarris

    is there a less expensive alternative?

    I doubt it (welcome correction if I am wrong). Your application requires a multi port card, which rules out a consumer grade voice enabled modem card, plus the capaility to play back a sound file. There are probably used cards you can buy that would be fairly inexpensive (comapred to new at...
  19. RLHarris

    Counting Items in a Text File

    If you need to count only what was modified, you could use the an integer that is updates each time the while procedure is run. Integer T = 0 While not feof 0 Transmit "^M" Waitfor "Password :" transmit YOURSTRINGVARIABLE transmit "m" Waitfor (whatever...
  20. RLHarris

    MapD Issues

    The MAP/D Card has it's own administration interface. You can access it via the IP address of the MAP/D. View the Port/Status control once you are logged in. If you need an admin password, you will need to contact Avaya. Alternately, you can probably check your map/d client system logs to...

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