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You mean, when the agent is logged in, I print out the TNB of the supervisor's phone, I will see that agent's key. Otherwise I won't see it. But the supervisor will see the agent key on his/her phone all the time whether the agent is logged in or not?

We recently upgraded from 81C to cs1000M. After the upgrade. The agent keys on the supervisor's phones keep disappearing(times and times after being reprogrammed). We first thought it's corruption, so Nortel did all sorts of patches, and reload, etc, still couldn't fix the problem. Then our CCM...

Hello, Gurus: I'm sure we all heard here or there different things about how to make changes to an ACD set. Some say you need to out and rebuild the phone, some say you only need to disable the set. I'm wondering if there is a Nortel documentation that defines the procedure of changing an ACD...

Thank you so much. Reading it.

Thank you very much for your response. I printed out PARM in the LD22. It shows "NORTEL_BRAND NO", should it mean no nortel brand? How do I change it in LD 17? change it to yes? Can I make it show something else? Thanks.

We recently upgraded to CS1000M 5.5. and the phone display shows "NORTEL" since the upgrade. Can we remove or change it. I guess it would be system wide if it's possible? Thank you.

This is the route. ROUT 75 DES OUTBOUND_PRI TKTP DID NPID_TBL_NUM 0 SAT NO RCLS EXT DTRK YES DGTP PRI ISDN YES MODE PRA IFC NI2 SBN NO PNI 00001 NCNA NO NCRD NO CHTY BCH CPFXS NO HNTN 123 HLCL 456 CPUB OFF DAPC NO BCOT 0 INTC...

We have a PRI that is sending area code and prefix. We would like to have it blocked. After contacting AT&T, they said they no longer give the option of blocking caller ID on PRIs. We need to block it on the switch. Does anyone know how to do it? Thanks.

I called Nortel and spoke to an engineer(we have COAMS)and he told me to change the IAPG on the TN. What does that do? I highly doubt this will solve the CDR problem.

Here is the RDB. To answer the above question, we tested the call are going thru the trunk because that's what we are using to record the calls. This is the Nortel 81C. TYPE RDB CUST 00 ROUT 76 DES BEEP TKTP COT NPID_TBL_NUM 0 PRIV NO SAT NO RCLS EXT DTRK NO ISDN NO PTYP ACO AUTO YES ICOG...

We recently installed 4 analog trunks and auto-terminated them on a DN that appears on serveral phones. I ordered caller Id on those trunks. But we don't get caller ID when someone calls? Is it possible to make it work and how. Also, since we installed those trunks, we haven't seen any incoming...

Thank you very much for your reply. One more clearification. It's the recording device vendor's responsibility to acquire the selected lines(they have to have selective recording capability), not something that the PBX or say AST can achieve, right?

These remote sites are connected to our main switch through copper point to point T1. By E911 package, you mean from Nortel or get the third party E911 serive? Thank you very much for all your replys.

Thank you very much for your posting. We don't have any experience with this kind of AST setting. By turning on the AST feature, does it also give you selective recording? Right now if the phone is hardwired to the Genesys recording device, all the lines on the phone will be recorded. I I have...

We have genesys as our recording device but they can't provide beep tone to digital phone set. One of our department want to have seletive recording and beep tone on M2616 sets. Meaning these are multiple line appearance phones. But they only want say 2 lines on this phone to be recorded and has...

Here is our situation: We have several carrier remote through out the campus, so the when 911 is called from these sites, only the address of the main switch is shown and a pilot number of the trunk. Our caller ID is blocked for outside phone calls. But we want to have the caller ID shown when...