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thanks for the help. below are screenshots of interface.

running bcm 3.6 software, not seeing the steps you outlined...

Anyone know how to get a report form Nortel BCM 400/1000e that shows configuration? Speaking in avaya terms something similiar to list configuration, list trunk, display trunk, etc. i see i can drill into the media bay modules 1 by 1 but no report displays this in summary.

what is stored on the hd besides voicemails and callpilot? do i have to reprogram extensions and extension details such as # of rings for vm, parking #'s, etc.? i have a hd coming today with 3.6 on it. i have a backup that is 2 years old, not much has changed on the bcm during that time...

Voicemail is not accessible and i've checked the caps they are blue. I restarted the bcm with a monitor attached and a blue screen appears: stop c0000135 unable to locate DLL the dynamic link library winsrv could not be found in the specified default load path. beginning dump of physical...

where do i source patch files? running version 3.6 ran mcafee foundstone non-intrusive scan on our network and the bcm IP was included. phones went whacky (lost nortel feature access, voicemail didn't pickup and couldn't retreive). had to hard boot and unplug bcm.

had to hard boot nortel bcm yesterday. phones are working and vm is ok. in alarm banner i'm seeing repeating critical errors: The Routing And Remote Access Service service terminated with service-specific error 126. Service "Routing And Remote Access Service" stopped unexpectedly. Win32...

found it, feature # 86! doh!

So i have music on hold using BCMAMP going. figured out the line types had to be public and not set to private. i hit feature 86 and music is playing through my phone. so how do i turn it off on my phone? press feature 86 and it says MUSIC On.

curlycord, ordering more lines will not solve the problem since this still leaves customer service to prioritize the held calls. what disadvantages do i have when using a hunt group since i have 2 techs with their own voicemails? secondly, when the queue timesout and the call is returned to...

thanks, snowman, i will test that configuration. my other idea after more reading is using SWCA on both tech and customer support phones. so logically tech would answer the next swca appearance in sequence if lit. i guess the only issue is the timeout since calls will be bounced back?

Using a bcm400 without call center. know of a way to put calls in a queue? we could use the park feature but no way to view parked calls very easily and prioritize those calls. several calls are held for tech support and tie up customer service lines. Thanks for your suggestions.

in routing or ringing service? documentation from nortel is brief on configuring this particular scenario. I have schedules under each service. how can i tell line 259 to use a night service and where do i enter the tn to dial out?

do you have 2 different voicemail boxes for this configuration? i have the same situation.

How can i schedule external calls to a line to be redirected to another external # during non-business hours? I do this manually in the web interface to redirect the line but would prefer a schedule.

the techs walk around, so i can't have it appear only. i thought i could use a pickup group or hunt group but these do not seem to be applicable either. tried just adding a target line and offset the 6627 to go to vm on 4 rings. still when 6603 is on the phone, it's busy so forward on busy...

I have ext. 6603 with answer DN 6627. Forward on busy is 6819 on ext. 6603. When ext. 6603 is on a call and a call comes in on 6627 the caller gets the voicemail of ext. 6603. how can i configure my bcm so calls to 6627 get the voicemail of 6627 regardless of 6603 status? thanks, Rich

Yes, it is.http://www.haccs.com/images/gmbox.bmp

I have verified the 4 extensions are set to forward after 6 unanswered rings and ext. 6690 is set to forward after 4 unanswered rings. Also, to my understanding a Hunt group will hunt across each extension, I want incoming calls to ring on ALL extensions simultaneously, is this how a hunt group...

I thought i had this working a few months ago but find out it no longer is working... I have 4 customer service employees, all with target line 241. Their unanswered calls go to 6819 (voicemail) after 6 unanswered rings. I would like unanswered calls after 4 rings to hit the general mailbox...