Answer DN voicemail

[Westbrook]

I have ext. 6603 with answer DN 6627. Forward on busy is 6819 on ext. 6603. When ext. 6603 is on a call and a call comes in on 6627 the caller gets the voicemail of ext. 6603.

how can i configure my bcm so calls to 6627 get the voicemail of 6627 regardless of 6603 status?

thanks,
Rich

 

[hawks]

Can you have the Answer DN appear only? I think if it is set to ring it will go to mailbox 6603. Maybe someone has found a work around.

 

[Westbrook]

the techs walk around, so i can't have it appear only.

i thought i could use a pickup group or hunt group but these do not seem to be applicable either.

tried just adding a target line and offset the 6627 to go to vm on 4 rings. still when 6603 is on the phone, it's busy so forward on busy has to be null.

the next best solution is to install a second phone for ext. 6627 in their office...errrr.