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We looked and they all have the zero. It just does not work. Does anyone have any other suggestions?

Hi, What do you mean, putting it on the server?

This is the message I get when I dial Australia, "Your call cannot be completed as dialed please check the number and dial again 123T"

Well, I have checked and compared both of my systems, and they both have the same info for Call Handler, however my system in Texas still does not work when you get a voicemail box and press zero. Maybe there is something I need to define in the Call Manager side?

Where do I find that field?

That's a lot. We are new to Cisco, and learning as we go along. This particular system we inherited, and our current vendor will not assist us unless we pay them. So, we are figuring things out on our own. Any suggestions? Where do I setup the dial analyzer?

We had the same issue. Try remote desktop to the Unity Server, and then launch a web browser and see if you can get into it then. That's what we've had to do.

Here's another issue we now have....we cannot dial INTL. We've looked at the configurations, and have no idea how to fix this. Any suggestions?

We have mayn CSQ's, and all the scripts have been copied the same, only modifying the CTI Trigger. I have one CSQ, and when you get put on hold, the MOH does not play. It's dead air. I've looked at the Application Management, Script Management, Prompt Management, and CTI Route Point in CCM...

Hello, Does anyone have suggestions on how to fix this....We have a CCM v6, and Unity v4/5, and if I call the main telephone number, and press zero, I will get the Receptionist. BUT, if I call someones direct extension, get their voicemail, and then press zero, it says extension not available...

We have the Mitel SX2000 v3, and Prairie Fyre 6110 CCM Super/Agent Advisor v4. The PBX is okay, however the 6110 does not give us custom reporting due to our version (v4) and we have no plans to upgrade. And, since our version is so old, we can't find anyone to train us on our Scheduling and...

Does anyone use this? We are getting ready to put in an Avaya S8720, with an IR, and I'm getting conflicting information from vendors as to how many ports I need to purachse on the IR. We are going to use it to get an accurate estimated wait time for a numerous queues. We can take any where...

SparkyDTMF.,.....Do you have a Call Center with Cisco Call Manager? How many seats?

ys211......do you regret adding Cisco?

About how many calls do you take a day?

Hello! I'm very PRO Avaya, but our company wants to look at Avaya, Cisco, and Nortel for a new phone system. Has anyone else done the same thing and stuck with Avaya? Anyone converted to Cisco and had 2nd thoughts? Gone with Nortel and had 2nd thoughts? It'd be for a 400+ call center with...

Oh. I see. So your company is not using Cisco for Call Center, correct? How many employees do you have?

Hi! I'm a 13 year Avaya guru....been working on them since 1993. I worked on Nortel a long time ago when I worked for a small reseller in Kansas City. Mostly I work for large corporations that have Avaya gear. I love the Avaya stuff. I'm trying to convince my current company to go Avaya, but...

Why are you switching from Nortel to Cisco? The Mitel is a fine product it's just unfortunate it has not worked out well for us.

No more Mitel for us. What did you have before Cisco?