Search results for query: *

Hi, I think it is a switch issue, all sites are showing as open, however we make a call and the DCH message shows NACD activity, if i refresh the site parameter table i see trunk allocation problem, it clears when i release the call!! do i need the dialable DN in the CC parameters as CDN on...

Hey, can anyone send me a printout of the configuration for NACD, CS1K i have three sites and 1xNCC i get the NACD DN rout table built the registration says OK but closed. the systems are 4 digit CDP, I have tried 7 digit with LSC and HLOC as well this gets no registration The sites are...

HI, You first need to move the file from the PCMCIA card from A: to C: and then use the conversion utility within the MIRAN to convert the file to .ALW. If you have the Ethernet set up, then the easiest way is to use the WEB browser to install and convert the file and then add to your calender...

Afraid not, you can use CC6 to send email and receive to An agent but for this you need Multimedia and CCT. and agent desktop. Expensive! what are you trying to acheive? keep smiling!

There are three "known" causes for this : - Agent Phonesets have their CLS set to a restricted value (ie. FRE, FR1 or FR2) - Agents on CCMA have incorrect numbers populated in the "Personal DN" field of the User Properties page - lack of IP bandwidth for call delivery on IPT CS1K switches...

You will not need to uninstall soap, but you will need .Net there is also the MSI security file on the CCMM server that will need downloading to the client PC. Keep smiling!

Captaingadget, Do you know where i can find any info On the T38 Fax DSP's? i have searched the Rel 5 Docs and can find nothing!

Doh! sorry wrong forum!

Tnphoneman, The system has no Falc cards so we can only Fax from Multitech to Multitech MVP130-FXS and this works!

Has anyone setup the MultiTech MultiVoip analogue fax over Voip, We have a cust who needs these setting up, we have 20 of these and have set them all up as gateway endpoints with a single DN, they register fine with the Cs1000 NRS we can get Faxes working internally, and can also send...

Also make sure that when you install, on first boot that you have a SCSI terminator in the rear as it defaults to boot off scsi drive. been there!!

NARSBARS, I have just done some Call pilot with Avaya and Mitel switches for Callpilot Rel 4 using H323 / SIP for the Cs1k to QSIG on the Mitel and Avaya, and have got this working to both, we also have two customers one with avaya and one with Mitel and both work well, I do have the Config for...

Themegalord, Do you have the Nortel connected to the other pbx's via trunks?? (Qsig/Dpnss, if so the the Octel third party system can be used on the Meridian, and depending on the trunks MWI can be supported.Let me know how and if the systems are connected.

Daft question but have you set up IIS on the CCMM server and your client PC ? and verified that you have.net framework installed on the client> and that you have .NET service pack 1 on the client machines.

Use App builder and click on record! send to local phone and click Play this should give you your recording Back. Also what file name have you given zero: as voice item 0 will not work.

Nortel have introduced Nortel contact recorder, this is a Witness based box that can do Bulk recording or Quality Monitoring (screen and voice capture) absolutely fantastic for an Ip site as it intergrates with CC6 and records the Extension number or pos Id can do both so any Ip extension can...

Milesprower, You hit the nail on the head with bandwith! i set up a new zone in ld 117 and added all agent sets to this. we tried this out, this cleared the issue for two days and then it happened again!! aagh, it turns out that one of the administrators on site had set some of the personal...

I raised a case with Nortel Ref to this, they had a look and informed me that after a recent Server crash and rebuild, that the rebuild had been completed incorrectly! I built it new and put the original database back on the server instead of Migration!! I have since rebuilt the server correctly...

I will Have a look. Cheers.

The Call centre has 60 agents and between 3/6 agent phones go into "not ready" without any user intervention, I have watched this happen and have never seen this before, the agent may be idle for about 5 mins, the supervisor then looks at the rtd and they see that the agent is in "Not Ready"...