Procedure to configure nortel pbx to use 3rd Party Voicemail Server

[themegalord]

My company has 8 pbxs. 4 of them are avaya pbxs, 2 are nortel and 2 are ericssion. Due to security and controls issues, there has to be only one central voicemail server for all users.

Can someone tell me the procedure for diverting voicemail from the call pilot to a third party voicemail server ... octel voicemail server?

Also, will the message notification lamp (LED) still work on the 3902 and 3904 digital phones.

Thaanks.

 

[dowlingp]

Themegalord,

Do you have the Nortel connected to the other pbx's via trunks?? (Qsig/Dpnss, if so the the Octel third party system can be used on the Meridian, and depending on the trunks MWI can be supported.Let me know how and if the systems are connected.

 

[johnpoole]

depends on the interface type for the octel.. the older ones connected to acd ports.. if that is the case then remove the call pilot acd and reinstall acd sets on dlc's.. as posted if the switches are networked with t1's or pri then you can do msg lamps.. i would perfer using the cp for all 3 switches but that's an internal call.. here's a decent rule of thumb.. if you can call now by dialing ext on the remote switches and see the name, you can light lamps. tend to run into problems (not insurmountable) is you dial a code then the ext.. i've used octel on nortel switches with remote nortels and rolms, msg lamps, names etc

john poole
bellsouth business
columbia,sc

 

[NARSBARS]

Similar question. Themegalord has Avaya PBXs in the mix. I am upgrading to CPilot and 5.0. Can I use the CPilot to provide any services to the Avaya? Has anyone actually got this in service?

NARSBARS

 

[dowlingp]

NARSBARS,

I have just done some Call pilot with Avaya and Mitel switches for Callpilot Rel 4 using H323 / SIP for the Cs1k to QSIG on the Mitel and Avaya, and have got this working to both, we also have two customers one with avaya and one with Mitel and both work well, I do have the Config for the CS1000 but not the avaya.too large to paste onto here though!

 

[themegalord]

Dear all,

Thanks for your quick responses. The two switches are connected by an E1, isdn-pri and qsig. Do I need to create new for the agents etc? Perhaps the sample of code below can help explain the current configuration. I need someone to show me what to change.

DES CPLT
TN 009 0 00 08
TYPE 2008
CDEN 8D
CUST 0
FDN
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU
XLST 0
SCPW
SFLT NO
CAC_MFC 0
CLS CTD FBD WTA LPR MTD FND HTD ADD HFD
MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD MMA CMSD SLKD CCSD SWD LND CNDD
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD
ABDD CFHD FICD NAID BUZZ
UDI RCC HBTD AHD IPND DDGA NAMA MIND PRSD NRWD NRCD NROD
DRDD EXR0
USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
FDSD NOVD
CPND_LANG ENG
HUNT
PLEV 02
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 17
SFNB 1 2 3 5 6 9 10 11 12 13 15 16 17 18 19 21 22 23
SFRB
USFB 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
CALB 0 1 2 3 4 5 6 7 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
DNDR 0
KEY 00 ACD 7000 0 7834
AGN
01 SCN 7804 0 MARP
02 MSB
03 NRD
04 TRN
05 AO3
06
07
DATE 16 JUL 2005



DN 7000
TYPE ACDN
ACID 7838 TN 009 0 00 00
ACID 7839 TN 009 0 00 01
ACID 7840 TN 009 0 00 02
ACID 7841 TN 009 0 00 03
ACID 7830 TN 009 0 00 04
ACID 7831 TN 009 0 00 05
ACID 7832 TN 009 0 00 06
ACID 7833 TN 009 0 00 07
ACID 7834 TN 009 0 00 08
ACID 7835 TN 009 0 00 09

DN 6700
TYPE CDN

DN 7804
TYPE SL1
TN 009 0 00 08 KEY 01 MARP DES CPLT 16 JUL 2005
(2008)

DES CLIENT
TN 007 0 00 03
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 7635 0 MARP
CPND
CPND_LANG ROMAN
NAME EMMANUEL HARRY
XPLN 27
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 7
LDN NO
NCOS 2
SGRP 0
RNPG 0
LNRS 16
XLST 0
SCI 0
SCPW
SFLT NO
CAC_MFC 0
CLS CTD DTN FBD XFD WTA THFD FNA HTD ONS
LPR XRD CWD SWD MWA RMMD SMWD LPA XHD SLKD CCSD LNA TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD UDI RCC HBTD IRGD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
USRD BNRD OCBD RTDD RBDD RBHD FAXA CNUD CNAD PGND FTTC
FDSD NOVD
RCO 0
PLEV 02
AACS NO
MLWU_LANG 0
FTR FDN 6700
DATE 7 AUG 2006

 

[djwht]

you'll have to configure AMIS or Open AMIS protocol on both the CP and 3rd party voicemail server. On CP its pretty easy, you'll need to check the 3rd party vm to see if it can do the AMIS protocol...all of this assumes your pbx are networked together. and yes mw light will be lit for new messages...to the enduser it pretty seamless...