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It loops back to step 4 after 6 seconds.... it doesn't go anywhere. As was requested by the business :)

That's great, I'll get cracking on it in the morning when I'm back in the office. Thanks for your help!

Thanks for the reply lopes. I'm on Avaya CM6 R016x.00.1.510.1. Is it supported in this version? Cheers

I have a vector setup within our current menu that automatically routes calls to off net providers (we are an insurance firm and provide windscreen repair through 2 Businesses) but the caller decides which business to use, Option 1 goes to Business A and Option 2 goes to Business B. Here is the...

Thanks monty, that works but is there any way the agent can turn this on and off manually? I assigned it and it just goes diectly to the mobile, it doesn't ring on the station. In the coverage path I set it to n for the ALL option and it doesn't cover for BUSY or DON'T ANSWER, it only covers...

We have all of our users with agent logins as all of our stations are locked down with a COR that does not allow off-net calls and the agent logins allow off-net with different CORs for different users. One of our managers now wants to send his calls to his mobile when he is on the road and I...

Ah, I think they mean disabling the Dial Access, that seems a lot more reasonable an answer. Thanks again.

LOL, that could be just around the corner....... Thanks for that!!

Hi, On Avaya CM3.1 S87xx platform, just wondering is it safe enough to delete the TAC's from trunks, but keep a record of the TAC's to use only when needed in testing etc? It was recommended to us by our BP to remove the TAC's, they just didn't outline exactly how to do it or if there would...

Thanks to Stinny for that link, it worked perfectly. I understand cov paths better than ars tables so I went with that solution, thanks anyway phoneguy.

Cheers guys, I'll try later and let you know how I get on.

Hi all, Quick question regarding digit limit in a vector when using the "route-to" command, is there any way to extend this over the 16-digit limit? Or is there any other command that I can use to allow a call to be routed to a 17 digit number outside our site? I am trying to route claims...

Thanks again, that also worked a treat, saved me a lot of manual entries!! :D

Bingo!! Checked the trace and it was only presenting the 4 digits 9730, so I changed the entry in the ICHT table to this and it works fine. Thanks for the quick response!

We have been given a new range of DDI's by our provider but I cannot match up the last 4 digits to a free range on our 4 digit dial plan, so I was trying to use ICHT to re-route the dialled DDI to a different extension. Here's the setup:- Provider gave us DDI starting xx-x28-9700 going up to...

Just wondering is it possible to display a name on a digital display for the user instead of a number? We are looking at having 20 offsite/external extensions with unique number calling in to our cal centre, what we want to do is transform the number in the system so it displays a name instead...

We use a softdialler for outbound campagins and we have made changes to our CLI presentation recently that has caused a small problem. Previously the Agent receiving the call from the dialler would get the customer number displayed on their console but now it is displaying the Agent station...

Thanks koglass, that description looks like it is going to open a can of worms for us though. :(

n00b question here but if I run a split/skill report on a single skill, does it pull back info on all users that have that skill even if it is not their primary skill? For example:- If i run the Historical\Split|skill\Outbound Daily report for yesterday on skill number 1, will that give me all...

Thanks dufus, it is actually a bit simpler in that Company A will no longer exist and is looking to sell on the parts from Site B back to Company B at a cost, my argument is that they are useless without the licencing and I am assuming all the licences will come over to Company B when Company A...