Incoming Call Handling 1

[dvdlots]

We have been given a new range of DDI's by our provider but I cannot match up the last 4 digits to a free range on our 4 digit dial plan, so I was trying to use ICHT to re-route the dialled DDI to a different extension.

Here's the setup:-
Provider gave us DDI starting xx-x28-9700 going up to xx-x28-9799
The internal range I want to use is 6300 to 6399.
In the ICHT table for Trunk 8 where it is terminated with a TAC of 88, public-netwrk setting I have entered the following:-
INCOMING CALL HANDLING TREATMENT
Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
public-ntwrk 9 018289730 all 6330


I am still getting an engaged tone even though when I ring the extension internally it is fine. What am I doing wrong here? On CM3.1 on Avaya 87xx servers.

 

[AvayaTier3]

list trace tac xxx on incoming call and watch the incoming digits sent from your provider. These must match your programming exactly.

I am guessing they are not sending 018289730, but maybe 9730

public-ntwrk length 4 called # 9730 delete 4 insert 6330



A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[dvdlots]

Bingo!! Checked the trace and it was only presenting the 4 digits 9730, so I changed the entry in the ICHT table to this and it works fine. Thanks for the quick response!

 

[AvayaTier3]

one entry used to delete 2 then insert 63 will take care of 100 extensions


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

36 years Bell, AT&T, Lucent, Avaya
Tier 3 for 26 years and counting

http://bshtele.com

 

[dvdlots]

Thanks again, that also worked a treat, saved me a lot of manual entries!!