Split incoming calls to off-net providers equally 2

[dvdlots]

I have a vector setup within our current menu that automatically routes calls to off net providers (we are an insurance firm and provide windscreen repair through 2 Businesses) but the caller decides which business to use, Option 1 goes to Business A and Option 2 goes to Business B. Here is the vector:-

Number: 831 Name: OD_EMER_Windscr
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y 3.0 Enhanced? y
01
02
03
04 collect 1 digits after announcement 4127 for none
05 goto step 13 if digits = 1
06 goto step 14 if digits = 2
07 goto step 4 if digits = #
08 goto vector 805 @step 1 if digits = 9
09
10 goto step 4 if unconditionally
11
12
13 route-to number 918xxxxxxxx with cov y if unconditionally
14 route-to number 918xxxxxxxx with cov y if unconditionally
15
16 stop

I have a query if it is possible to take the option away from the caller and just send them to Business A & Business B on an alternate basis? So if caller 1 gets Business A then caller 2 gets Business B then caller 3 gets Business A etc etc. Basically looking to split the calls 50/50 as most calls are going to Business A at the moment and Business B is complaining.

Any ideas?

 

[lopes1211]

What version PBX? Variables can do this but PRT tables split calls by percent exactly like what you want. Calls route to a VDN which points to a PRT table INSTEAD of a vector. The PRT lets you decide what percent to send to which new VDN's. Those new VDN's then point to 2 new vectors routing to your 2 off-site locations.

-CL

 

[dvdlots]

Thanks for the reply lopes. I'm on Avaya CM6 R016x.00.1.510.1. Is it supported in this version?
Cheers

 

[lopes1211]

Yes it is.

-CL

 

[dvdlots]

That's great, I'll get cracking on it in the morning when I'm back in the office. Thanks for your help!

 

[smokinjoe2938]

on another note this vector has several issues with it as it is, no stop commands inserted it no selection is made guess where the call will go.

 

[dvdlots]

It loops back to step 4 after 6 seconds.... it doesn't go anywhere. As was requested by the business

 

[smokinjoe2938]

yes it does but I guess they are forcing the customer to make a selection or be stuck in vector hell

 

[BIS]

A star for you lopes - all these years and I never noticed the PRT