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thanks I will look it up online.

Hello everyone, I do not know which forum I should post this so I pick this one. Can someone recommend any good and cheaoer toll free provider other than ATT ? It doesn't have be the cheapest one. I more care about the quality or their service. ATT is charging 4 cents per minute. Thank you...

you are right, after I changed the source number, I can make toll free calls. appreciate your help.

thank you for giving me direction. I will try to fix this with my carrier.

Hello all, We are having problem dialing out any toll free numbers. Can someone give me some hints for troubleshooting? Below is log Is this the problem on my equipment or ISP provider ? Thanks ********** SysMonitor v5.2 (61) ********** ********** contact made with 10.130.1.165 at...

I will need to find a change to reboot the phone later. I have feeling it is something else has been messed up. Although I did not change anything at all.

Do you mean phone system or the vm server ? Thanks

I deleted account folder and restarted Voicemail pro service. There folder is not recreated and the voice mail code does not work yet. Any suggestions ?

Hello all, All of sudden, one voice mail on one the extension does not work. I tested other vm accounts, they are all working fine. Only this one is not. I changed the voicemail code. It does not work either. I had this before and I fixed it by creating a new user and extension. Can you so...

thanks. I will give it a try.

to Pepp77, Why do you recommend Oak Call Logger ?

thank you all for quick response. Now I know the direction of my research. Thank you again

Dear all, Can someone direct me how I can get a report from my ip office 406 ? I need number of calls in a day/week and with time stamp. Do I get this in IP Office Manager ? Thank you in advance.

Sorry I said it wrong. This is how it is connected. IP Office --> Phone extension(line port) -- Phone extension(HAC port) --> USB device (PBX Base port) --> USB device (phone handset port) --> Avaya Phone Handset. Thank you

I can't tell yet. In our environment, there is an usb device between pbx and phone set. The device converts the signal and transmit to an application. It looks like the disconnection only happens to the machine with the USB device. Occasionally, the phone drops in the middle of the...

I think my problem was more like a hardware issue. It has nothing to do with IP Office. Thank you though.

Hello everyone, Can someone tell me what does the following log mean ? Our phones got disconnected very randomly. Thank you in advance. 3678944mS H323Evt: v=0 stacknum=104 State, new=NullState, old=Active id=-1 3678963mS H323Evt: v=0 stacknum=104 State, new=Initiated, old=NullState id=1712

thank you brilliant idea.

I forgot to say. Actually I already made it working by enabling hunt group queuing before I posted again. I also do read the manual. I do not have any training on this. I am a poor IT person who takes care of everything. The reason I want it go straight to park is that I do not want to hear...

Can I send the call to "PARK" automatically and our people can pick up when they want. For example, one of our staff just finished the phone and they need to finish some data entry. Once they finish, they can take the first one in the "list".(it can be either queue or park by pressing the...