Staight to park queue? 1

[yitsang426]

Hi everyone,

I have IP office 406. Can we setup a way when people call, it goes straight to park queue ?

For example, call arrives, it automatically is parked on park 6 ~ 10 in the order we received?

Thank you in advanced

 

[TomMills]

what are you trying to achieve? sounds like you just need to use queueing on hunt groups.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[hairlessupportmonkey]

sounds pretty dodgy to me. not really how the IPO was intended to be used.

I agree, HG queues are the way.

 

[yitsang426]

Sorry for not being clear.

What I want to achieve is that when people call in, it will go to the park directly say 6 ~10 and on the buttons on the phone we can see the queued parties. Then our staff pick up the phone by the order in the queue.

The purpose is to save receptionist's time. Because only internal staff calls that number.

That is why I want it go straight to the park.

I am trying HG queue now. But how can I specify which park it lands in button programming.

Thank you

 

[tlpeter]

Queue is not parking.

Parking is used when you need to park a call because some one is already on the phone and the caller want to wait.

Queue is a waiting line for a group.

Caller calls a group but there is nobody available to answer.
Untill there is some one free it stays there.
When there is some free to answer then it comes out of the queue.

This is what you want .


ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ThePhoneMn]

To take it one step further, you can put a "Group" button on a phone and the Hunt Group number for data. This will illuminate/underline (Depending on phone) when a call is waiting in the queue. The user can press the button and take the call.
This will give you the functionality of a park button, without having the phones automatically start to ring when a call comes to that group.

 

[yitsang426]

sounds great.
I think this works for me. I am so happy to get this answer.

Appreciate your help.

 

[intrigrant]

i am missing the RTFM thread rightnow....

 

[yitsang426]

Can I send the call to "PARK" automatically and our people can pick up when they want.

For example, one of our staff just finished the phone and they need to finish some data entry. Once they finish, they can take the first one in the "list".(it can be either queue or park by pressing the button. We just need to take it in the order we received.

Any suggestions ?

Thank you

 

[TelcoAdy]

Like the others have said,
make sure queing is turned on for the group
program a group button on the phones
when your staff want to take a call they just need to press the button and will answer the call that has been ringing the longest.

 

[hairlessupportmonkey]

*sigh*

 

[intrigrant]

http://www.youtube.com/watch?v=jKXbFmCjTos

 

[TomMills]

Haha, nice video.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[yitsang426]

I forgot to say. Actually I already made it working by enabling hunt group queuing before I posted again. I also do read the manual. I do not have any training on this. I am a poor IT person who takes care of everything.

The reason I want it go straight to park is that I do not want to hear it ringing if people call that number. Our office is an intense environment. Less ringing makes our staff less stressful.

Now we have button 7 ~ 12 labeled with park 1 ~ 6. Can we setup call automatically go to park 1 ~ 6 in the order we received?

If not, it is fine too.

BTW, it is an interesting video and thank you for your help.

 

[TomMills]

point it at a group with queueing on and no members. then use the group button to see who is in the queue

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[yitsang426]

thank you

brilliant idea.

 

[TomMills]

you're welcome.

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.