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I have a customer with a BCM 50 that would like to have unified messaging and have the messages forwarded from their in box to there cell phones. if they did that would they be able to listen to them? would it come to the cell as a VBK or WAV file? Thanks,

We have a customer who would like to change from 3 to 4 digit DNs with the new PRI but I am not sure how to make the change in the CP 150 without loosing my keycodes ? Thanks,

now the Question is how can we see the caller ID info on the 2cnd call? we have been told to use 811 witch will due what is is designed to do but they have to press feature btn then the line button and the old NEC they had did exactly what they wanted. Help ?

Do not disturb on busy makes the DID ring Busy, and they want an opportunity to answer before it goes to VM. However we assigned the lines to ring only to a ext in the IT room and then the DND on busy works properly . Thanks, If we bounce enough ideas around then something will stick.

We have recently installed a MICS with T-1 Pri And the customer would like all the users with DIDs to have no ring on the 2cnd call , just flashing or have it ring low once and flash.we have 3 appearances for the DIDs on the phones now. thanks,

I have a customer that would like me to qoute and install a BCM 450 as the host site for4 other sites.2 sites would have bcm 50s and 2 would have 4 ip sets each, is there an effective 911 routing for theese remote site so the proper adress is delivered. Thanks,

We are running a Versidial recording sytem and attempting to pull CDR data to stamp recordings.the hurdle we have between the software and the BCM is that the BCM Requires Login name and password authentication.Any Suggestions?? would be nice if we had the good old SMDR 6. thanks,

we have a callcenter aplication working fine but when you goto pull a report the dates end at 2008 . anyone know how to update the application ?? Thank you.

I had one of my data vendors ask if we are able to use TLS ,wich from what i understand is a secure tunnel established by the ip phone that allows the ability to take a phone and use it most places with an internet connection and establish a secure connection to the network the system resides on...

The system we use for recording is versadial , it works very well on all of the digital sets but i guess we are about to learn alot about span ports ?

We have a customer that we presently support call recording n many digital sets and now would like to do the same for their6 ip sets at other branches . We have been told that it works fine through the use of span ports on the switches ? doe anyone have experience with this ? words of advice ...

Has anyone worked with the BCM confrnce bridge ? I cannot find any documentation about it.How it works? I have been told it is not a meet me bridge ?? Thanks in advance.

when setting it up it asks for an access code (Line Pool) but we need to stay on the same line and not grab another ??

I have a customer with a few sites that would like to activate the Auto Attendent (AA) and use the CCR tree to transfer calls to another location utilizing the transfer festure supplied by the CO line so that they do not need additional lines . The transfer feature supplied by the phone company...

we have not installed any patches in around a year , if it aint broke don' fix it mentality . if the server has recieved any then could that cause an issue or does it sound like a database corruption issue ?

we have a customer with a 3.7 running call center professional with reporting whaen trying to access reports it says XML error , if you clear this error it then alows you to view the page . this system has worked great for 2 years . thanks.

we will be installing a ne MICs and CP 150 that the customer has now asked if he can external call forward a phone periodically to a cell phone to cover for the hunt group it is in when they are out of the bldg.The sets will not have voice mail and will be ringing from an option in the AA CCR...

we have a similar issue and i was curios , when running element manager will that cuase a problem from site to site ??

3.0 and i hope they stay the same through current versions so we may be able to show other customers this benifit .

where might i find a complete listing of these codes ?? thanks,