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Me, I'd run a call details report targeted on that agent's external calls and export that to Excel to sort on the phone number.

http://twitpic.com/lh15c ...nice idea but I want to see some proof.

Finally, someone putting technology and caffeine closer together, that's what we need, not social media twitter twitter facebook flickr. http://www.youtube.com/watch?v=IhMs-idpD5g

The simple answer is 'answer the call'. If they want their log to include group calls that weren't answered then they need a 1608/1616 phone and IP Office 5.0. And if they want their call log to include group call answered by other people then they really need a call logger or CCR.

For reasons perverse I spent yesterday running through the English voice prompts installed with VMPro 5.0. I've decided to have the wonderful G0384 as my mailbox greeting!

Back in front of a system. You're right but it was worth a try. Testing with a few generic actions and speaking the $CLI back as a prompt, the value of $CLI is writeable but only while the call remains in the hands of the voicemail server. When the call goes back to the IP Office the original...

If I were anywhere near a system I would try EVAL:$CLI=$KEY in a Generic action and then see if that sticks when the call goes back to the IP Office. The VMPro help lists the $CLI variable as being writeable but I'll admit I've never tried it.

ICR to hunt group with one member forwarding all group calls to the first destination. Time profile for hunt group night service fallback with the fallback group containing another user forwarding hunt group calls to the other number. All done in IP Office config. Also you can then use a hunt...

Its a CCR feature, it doesn't work without CCR - which is available despite what you say. You only option is the Wrap Up timer but that will apply to every call. Just give them DND buttons to manually go in/out as they need.

What makes it different from a normal shielded cable?" - the fact that it is the only cable that you should use. This cable and no other cable, home brew or shop brought. This isn't some con whereby Avaya make a ton of money, its a known sensitive area of the product and the know solution is to...

szuccaro, Matt didn't ask if you used a 3ft shielded cable, he asked if you used the cable supplied with the module, ie. the Avaya supplied blue IP Office cable. There is a difference.

NMYSBH If you're really old and remember change controllers on SDX control units then you know it was NMYS. If that seems horrible short for a system password then you don't know that entering 4 characters with a change controller was security enough. Reverse NMYS > SYMN = System Manager...