Group Calls not Logged on 5410

[bongfrog]

I know this is a working as designed and I can see why it works as designed not to log calls from a group in the 5410 call log but (ya you all knew that was coming) I have a customer that "NEEDS" calls for the group to be logged to the phone.

Working on 4.2(20) with this one.

Seems in the early releases all calls were logged then it was fixed. Or I might just be remembering other switches earlier versions. So many switches and so many picky customers.

Thanks for any help in this one.....

 

[tlpeter]

Maybe it is a bug ?


CQ40047

Answering a call by group button on 5400 sets does not correctly populate phone call log

4.2.17

SP_RELEASE_4Q09_4.2


1-Not Required




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[spinnicat]

The simple answer is 'answer the call'.

If they want their log to include group calls that weren't answered then they need a 1608/1616 phone and IP Office 5.0.

And if they want their call log to include group call answered by other people then they really need a call logger or CCR.