forward to different numbers based on days

[yitsang426]

Hi everyone,

My company has special policy due to religion. Normally, after office hours, phone is forwarded to cell phone. But from Friday 5:30 PM ~ Sat 7:30 PM, it has to be forwarded to a different number.

I set the unconditional forward on extension 2400 which is the first phone in the group.

What I do is to manually change the forwarding number in unconditional forwarding every Friday and change it back again on Sat. It is kind of inefficient.

I was wondering if you can give me some hint how to do it smartly.

Appreciate your help in advance.

Normal
Call --> IP Office 406 --> 2400 (extension) --> forward on --> cell phone (1)

Friday 5:30 PM ~ Sat 7:30 PM
Call --> IP Office 406 --> 2400 (extension) --> forward on --> cell phone (2)

 

[TomMills]

do you have voicemail pro?

"There's a dog in the New Zealand section

 

[yitsang426]

Yes. But we are medical office, so night service is needed. Someone has to be on call

Thank you

 

[TomMills]

you could route the calls through voicemail pro and let this do the routing for you. use test conditions to route based on time.

"There's a dog in the New Zealand section

 

[yitsang426]

let me try. Although I do not even know how to use voice mail pro at all.It was not setup by me. I only maintain it.

So I need to do the routing on 2400's voice mail ?

Thanks

 

[tlpeter]

No, you need to route the incoming call to a module in vmpro

In vmpro you can make a schedule
If it is in between a certain time then forward to a certain number
If it is outside that time then route to another number

A schedule can be build in a condition

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

no but you can forward the calls to a call flow. then have the call flow check the date/time and forward accordingly.

"There's a dog in the New Zealand section

 

[IPOfficeIreland]

why don't you just create a time profile for these hours and set the call to ring direct to the number, rather than getting into vmpro, conditions, etc.

E.g. create a time profile Fri 5.30 to 7.30


Incoming call route destination:
Default - Normal Group or whatever
Time Profile created above - destination - enter the number

easy, easier

 

[tlpeter]

Because the extension is still the same
With a condition you can route it on call status
With the time profile you can not make the difference in the cell phone number

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[IPOfficeIreland]

but you can either create 2 extensions with different forwarding numbers or you can route direct from the ICR to the number, or both numbers if you create 2 time profiles.

 

[tlpeter]

True but i think there is someone to answer that extension
If not then your way is indeed the way to go

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[yitsang426]

why don't you just create a time profile for these hours and set the call to ring direct to the number, rather than getting into vmpro, conditions, etc.

E.g. create a time profile Fri 5.30 to 7.30

thank you all. I tried this way first and then it works like a charm. It is so easy even for a newbie.

But I appreciate all your helps.

Thanks

 

[yitsang426]

but now I have another question.
In Time Profile, I can only setup Start time and end time. But I can not specify the days.

My goal is

start time is 5:30 PM (Friday)
end time is 7:30 PM (Sat)

It confuses me. because the day and time is the for recurrence pattern. How do I cover this period.

Thanks

 

[tlpeter]

What version are you on ?
I thought it is introduced in 4.2

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[yitsang426]

I am on 3.2(61)

Do I need to upgrade ?

 

[tlpeter]

Yes you do but you have a 406 !!!

Do you have a 406V1 or V2 ?
If it is a 406V2 look at the back and tell me what PCS level it is

If it is 6 or lower you can not upgrade
If 8 or higher you can
If 7 then you need to check the memory with monitor

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[yitsang426]

sorry, this is one 403 and PCS is 09

Does 403 have the same feature ?

Thanks

 

[tlpeter]

No, the 403 can not go higher then 3.2 !
You need to set it up in vmpro

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[spinnicat]

ICR to hunt group with one member forwarding all group calls to the first destination. Time profile for hunt group night service fallback with the fallback group containing another user forwarding hunt group calls to the other number. All done in IP Office config. Also you can then use a hunt group night service short code or button to invoke the reroute if you ever need it outside the time profile hours.

However do do also look at Voicemail Pro, its a very powerful tool for a lot more than just messages and mailboxes.

 

[yitsang426]

To spinnicat,

Is your solution different from the one provided by TheTaker ?

Thanks