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DO you have night service button on? line 2 may be programmed in night service this will make it roll to voice mail.

I am not sure but you may have to have a keycode to initialize the CDR portion of the BCM. Never used the CD portion of the BCM

I am looking at the LCD in the NAM. It is an 8 port copper NAM with 2.1 software MICS with Release 1.1 software.

Can anyone tell me what error code 5A and 4C are on a NAM voice mail. System not rebooting. We get these errors when powering up.

try Atlas phones at www.atlasphones.com

When the calls ring on the receptionist phone. Have her check what her screen reads. It will display a "target line" check this target line in proramming and change the prime set to NONE for this line. This will stop the ringing.

Once you auto attendant answers. PRESS **mailbox number and 0000, then press# EX:2210000# This will prompt you to create a new password and record your name in the company directory which initialzes your mailbox. Kathy

email me contact a contact number I can walk you through it over the phone.

TOggle back and forth when pressing Feature *833 then password fo 266344. Make sure it is set to off. Then turn it back on after you have completed programming in Feature *832. Hope this helps. Let me know if you need more assistance. Kathy

How do I reimage the hard drive? Is it possible to save all the programming without config passwords?

I know what the default passwords are. Someone has changed them and we can not access the system from either LAN. Do you know how we can default the entire system back to the original passwords?

Troubleshooting a BCM 3.6. Customer does not have passwords to LAN 1 or LAN 2. We have the correct IP Address for each LAN however the Configuration passwords needs reset so we can access programming.

Tried a soft reboot remotely still did not work. Looks liek I may have to replace the station card or give them and upgrade. Must be bad ports?

I can transfer to a voice mailbox, but can not transfer to the CCR tree from these two extensions. They have 16 phones (not 20). There are no available ports to switch DN's.

Having trouble with a BCM. Two extensions will not allow VM Tranfer to the CCR tree. The remaining 20 extensions all work properly. Each set has two Intercom buttons. When pressing FEATURE 986 then 1# you are automically transferred to the CCR tree. But when doing this from ext 204 and ext...

if you want to take it off of french PRESS FEATURE *501 (english) *502 is french, *503 Spanish, Once you press FEATURE *0, then press your line 1 button and read your screen. What does it say?

Need to program in both LINES and TERMINALS AND SETS Under LINES SHOW Line:EX: 001 SHOW trunk line data Press NEXT until it says LINE TYPE: press CHANGE to POOL A then go to TERMINALS AND SETS SHOW ext number EX: 221 SHOW line access pres NEXT til it says LINEPOOL ACCESS SHOW line pool access...

I am currently using NRU10 and I can access 6.1 and 7.0. You shoudl not have a problem with NRU11 access these versions of software.

You can not transfer to another mailbox once you are already in a mailbox. The only option is to "Zero" out to the operator.

also try looking at mailbox 10 and make sure the extension assignment is 22.