CCR

[assist24]

I've recorded custom greetings for CCR, and set up CCR groups, but when using code *832 to switch it on, getting message advising 'Denied in Admin'. When I access Auto Attend in Admin, it shows 'Off' with no option to change this. Any ideas what I may have missed? Is it just not licenced? I would have expected if it was not licenced then I wouldn't have been able to change the greetings.

 

[hawks]

You need to go into it with the INSTALLER password not ADMIN to turn it on.

 

[assist24]

I'm using the Installer password already.

 

[kmw40]

TOggle back and forth when pressing Feature *833 then password fo 266344. Make sure it is set to off. Then turn it back on after you have completed programming in Feature *832. Hope this helps. Let me know if you need more assistance.
Kathy

 

[assist24]

No luck I'm afraid. I think I must have a restricted feature card, as hunt groups feature does not appear in programming either.

 

[MarvO1]

What release of software is it?
Your DN length needs to be at least 3 digits for Hunt Groups to show up too.

MarvO said it

 

[firenut1]

release 4.1 is the the only one i have seen it work because it doesn't work 4.2 and above so check it out an Good luck.

 

[assist24]

I'm using 3 digit DNs. It's 5.13 software.