BCM VM Transfer to CCR

[kmw40]

Having trouble with a BCM. Two extensions will not allow VM Tranfer to the CCR tree. The remaining 20 extensions all work properly. Each set has two Intercom buttons. When pressing FEATURE 986 then 1# you are automically transferred to the CCR tree. But when doing this from ext 204 and ext 200 it will not work. It cuts the caller off.
I have replaced the phones, and it still does not work. Everything else on ext 200 and 204 works properly except FEATURE 986. ?

 

[3Sixty]

Can you transfer to a mailbox?

marshall

http://www.marshallshouse.co.uk

 

[BCMprogrammer]

Change the ports on those DNs and see if the problem follows. I've seen this resolve similar problems after ruling out the phone, and confirming the feature works from most other DNs.
I don't know exactly what the cause, but it's possible the programming on the port got corrupted and changing to a new port fixes it.

 

[kmw40]

I can transfer to a voice mailbox, but can not transfer to the CCR tree from these two extensions. They have 16 phones (not 20). There are no available ports to switch DN's.

 

[3Sixty]

You could try a warm restart on the MSC or a hard reboot and see of that fixes.

Marshall

http://www.marshallshouse.co.uk

 

[kmw40]

Tried a soft reboot remotely still did not work. Looks liek I may have to replace the station card or give them and upgrade. Must be bad ports?

 

[BCMprogrammer]

You could do a few things before giving up:

Change DN between bad DN and a good DN that can be taken out of service for 5-10 minutes.
After changing, see if problem stayed on the port or followed the bad DN.


Also, from bad port, perform a copy dn from a known good port, and then test again.

 

[biv343]

Is autohold enabled on the two phones in question? Sounds like it is if transferring to a mailbox is working.