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Wow, thanks guys. Actually after posting this, I went out to the truck and pulled out of the drive,and had a flash of memory. Blew some of the cob webs out. I remembered it was on the hunt form, just not exactly where.

Definity G3R8, we have a queue for service calls and would like to connect a strobe to an analog station port. This strobe to flash when there are 10 calls waiting in queue. I have done this years ago but the cobwebs keep getting in my way. Can anyone give me a quick snap shot of the steps in...

Retired from Avaya. Their website sucks. All else the best in the world. Try Google.com and all your search terms, should take you to the Avaya page MUCH FASTER! than wading through support.avaya, etc.

Hey, guys, we had been using Microcall for Windows for call accounting, it died. Can anyone suggest another (non-Avaya) CAS for Definity G3R9? THe old Windows 98 pc died and could not get the software to load with XP or on our server. Thanks

I have the same equipment. Calls to my calling group return to voice mail after 3 rings to group 71. Can I make these calls ring the group until answered without returning?

that did it, thanks millions.

I have some 9630 phones which have a four digit extension for a remote switch programmed on a button. The button label has the four digits on it. Like 6556. Can I change this to the name of the remote switch? Or any alpha label? Can't find this in the guide anywhere. I am an IP newbie, take...

I prefer Witness, but that is just because I have used it much more. Very few gotchas and straight forward linux based server. A big factor to consider is storage of calls recorded. If you have very many calls and need to store them for extended periods you may want to go with a SAN for...

ah yes, and you should have said duh. i got the sync source changed but neglected the cdr...thanks mucho!!!

system programming could be done from an MLX20 plugged into any of the first 4 ports, do you have any MLX 20 phones? IF so go to the phone and press the menu button, if it is the correct extension you will see sys prog and mait in the bottom right side of the screen after pressing menu. in the...

We removed the only t1 we had. Since then we have an alarm that says PRI-CDR. How do I get rid of that? We do not have CAS or CMS. Thanks!

I believe there is a limited number of ports per board, in the thirties, maybe? The way it was explained to me by Avaya is that each port can play any annc to any number of callers, but you only have a set number of ports, so there can be a lack of ports needed if that board is playing more...

sorry about the pins, the colors were correct, should have been pins 1 and 2 to pins 3 and 6...white orange to white green.

make sure queueing is turned on for the associated announcements...

take an rj45 connector, male or female depeding on where you are going to use it, and jumper or connect the white orange pair straight to the white green pair, or in other words pin 1 to pin 4 and pin 2 to pin 5, I think.

are you using vdns for transfers or are you transferring manually, that is dialing a number manually. If you are sending the calls to a vdn, you could track that, right?

Doesn't it just ask for the password, not the extension? I have not used it for a couple of years, so I am not sure. Try just the password and pound.

In the PBX, do a list agents, and if you have any defined, they will appear. Splits or queues in the system will be a hunt group, do list hunt...

Why not forget the vectoring and just have calls that ring from the A/A to your main phone, then the main phone has a cover path to phone #2 and then Phone #3? Or do you need calls in queue for an extended time? You could also put them in a pickup group so any ringing phone could be answered...

Never mind, I realized I did not have attendant vectoring selected on my VDN...after changing that, it works great!