mikeydidit
IS-IT--Management
I know that a lot of you work in call center environments and record calls, so i am asking for some help in recording calls.
At present we have nothing in place to be able to do this, so I really don't know what system to ask for. We are wanting to send calls from a hunt group at night (Hunt night service button) to another group to take calls. They want the calls at night to be recorded.
I did a search at the top about this and found two systems mentioned more than any, NICE and Witness. Would one be better than the other for what I need to do???
Thanks for your help, Mike.
Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison
For the best response to a question, read faq690-6594
At present we have nothing in place to be able to do this, so I really don't know what system to ask for. We are wanting to send calls from a hunt group at night (Hunt night service button) to another group to take calls. They want the calls at night to be recorded.
I did a search at the top about this and found two systems mentioned more than any, NICE and Witness. Would one be better than the other for what I need to do???
Thanks for your help, Mike.
Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison
For the best response to a question, read faq690-6594