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I just received a response from Avaya. Doesn't make sense to me why it would be designed to work this way, but who am I? This is working as designed. If a user logs into a guest phone with they’re extension number, then leaves without logging out of the phone, and logs back into their desk...

Correction: The phone does not log back in with its extension when the user logs back into their desk phone before the expiration time. It does work correctly at the end of the expiration time. Thanks again. Communication Manager 6.0.1 (DL360 G7) Modular Messaging 5.2 (S3500)

Hello all, I've setup the "Guest Login" feature and it seems to be working as designed for the most part. The only issue I'm having is that the phone with the guest login feature does not log back in with its extension after the login time expires or if the user logs back into their desk...

Hi, We're moving to a new building and we have numerous analog devices (conference phones, fax machines, parking lot call boxes, etc). The issue is that the new building is not wired for analog lines. Does anyone know of any converter boxes or another solution that would allow us to use our...

I had tried that originally but it wouldn't work. Then I realized that I was putting the wrong button number for the bridged appearances. Thanks.

Trying to setup a hotline phone that will ring at 10 different phones simultaneously. It's a wall phone at a secure entrance that needs to ring at all 10 users phones in the secure area at the same time. Tried the hotline phone setup and it works but I can only get it to ring at 1 station...

Hi everyone, Having some issues with setting up FNEs. I have some FNEs that work just fine (Send All Calls, Send All Calls disable, Calling Party Number Block, Calling Party Number Unblock) and some that don't (Conference on Answer, Conference Complete, Drop, Transfer Complete, Transfer on...

Hi all, Here's what I need to do: We have 2 groups of 25 cell phones that get checked out to people that need one temporarily. When someone calls into the office, I would like the caller ID on our desk phones to show the name of the group that the cell phone belongs to. Also, we have very...

UPDATE: Ran into several issues that make using this method of faxing impractical in our situation. 1. Faxing uses the same modem that is used by Avaya to access the system. 2. Over 700 users utilizing one modem for desktop faxing is not practical. 3. Using the web client would be much more...

Ken, you are the man. The fax printer setup in Windows 7 is a little different than XP (you have to open Windows Fax and Scan, go to Tools then Sender Information and enter the Billing Code) but it worked like a charm after that. Haven't tried setting it up on a normal user's pc yet, hope I...

Thanks Ken, I tried that method but ran into some issues: As soon as I send a fax, the Fax Console comes back with "Retries Exceeded" and "Call Blacklisted". If we can get the faxing to work this way, it would probably be much easier for our users. Thanks again, Ken.

I setup a "Audix Record" button on my phone, then called the person's mailbox and recorded the announcement as I listened to it. I also muted my mic so not to pick up any background noise. We have the MM Web Client so I used the AVP to export to a .wav file. You can then just drop it into a...

Hi everybody, Wondering if anyone knows how to make sending outbound faxes easier for the user. We have MM 5.2 with MSS back end. No Outlook or Lotus Notes. Typing in the whole sting with "Fax=" and the "fax number" and the "server & domain" is way to clumsy for our users. Has anybody come...

Thank you so much Ken. That's exactly the explanation I was looking for.

Hi, We just activated WSO on our MM 5.2 system and I have a question. There is an option under Call Handling called "Block the call and play". Help says "transfers callers directly to your mailbox where they can leave a message." When I activate that feature along with an optional greeting, I...

Hello all, Has anyone ever had to rename their MSS server? I have one 3.1 MAS, one MSS server and one Webclient server. The name of the MSS doesn't fit with the organization's naming convention and has to be changed. Is it just a matter of changing the server info on the MAS and MSS? If...

Hello, We had a power outage recently and several of the 9620/9630 phones are having some issues. Their call log only shows calls since the power outage and the Backup/Restore option in the Advanced Options menu is missing. Their xxxx_96xxdata file shows the date of the power outage. It...

Hello all, My organization is looking for a new call accounting system and was wondering if any of you have experience with MTS TEM (formerly Anchorpoint). I pushed for microcall but I think its more than they want to pay. We have Avaya CM 5 with Modular Messaging 3.1. with about 2000...

Hi Everyone, When you status a station, it shows the type of phone a user should have (administered type) and the type that is actually connected (connected type). Does anyone know if there is a report that shows both for multiple users? I have CM 5 with an S8730. Thanks as always.

SF. I've already played with the websites in the post but unfortunately, there's no easy way to get a list of the few prefixes in our area codes that are long distance. At least no way I could find. Thanks anyhow.