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Thanks! It must be either my keyboard, usb-c cable, or adapter that is causing the issue as I can't get the keyboard to be recognized.... Although it may be possible that they locked down the port too, I'm not all that familiar with these vantage devices.

What is the phone doing? Did anything else change network wise? Firewall/Switch upgrades? Can you static the phone so it pulls the correct information?

The message count in vmpro stayed the same, but oddly enough the size went up. I'll check the debug and sysmon. Thanks for that recommendation. I just find it strange that this just started to happen when there hasn't been any major change (upgrade to 9.1.12 about 6 months ago.

Hi All, I've got a strange one that I can't quite figure out. I've got a SE with multiple expansion 500s. On some, not all, voicemail boxes, when you leave a voicemail nothing shows up in vmpro or on the users phone. However, you can scp into the backend and grab the wav files from the...

Hey Travis, I've never seen that software before. Does it run on the VM server or does it need it's own virtual instance?

Just a quick update. The only usb input on the vantage phone is usb-c. I purchased a usb female to female extender to connect a keyboard with a usb-c cable, into the usb-c on the side of the phone, but this does not work. The keyboard does not indicate any sort of power, and the buttons do...

Well, they sure do make this is easy! I've spent the last 30 minutes trying to find a USB-C -> USB dongle, or a female USB/Female USB.. and no luck. Also, entering the wrong password 10 times did give me the option for a reset, and changing the file server did not appear to pull the password...

If you are taking an SE from 9 to 11, make sure you take it to 10 (or 10.1) first or else you're gonna have a bad time.

I also am using equinox on pie without issue.

I know this isn't super helpful, but we had a very similar issue with one site on flowroute. Calls would disconnect after 15 minutes. After going back and forth making changes here and there, we ended up porting the customer to another provider. With that being said, we use Flowroute for a...

Good morning all, I've got a vantage phone that we lent out as a demo that I am trying to factory reset, however the admin password that I have on my system is not working to reset. (this is via the system>reset options>admin login.) I have tried to reset it via the bootloader (volume up while...

Negative. Apparently, according to Avaya, it's 'clearly' in the release notes, however I didn't find it to be that "clear". also, I'd recommend not going directly to 11.0.4 (from 10.0, 10.1) as I ran into an issue that made me manually upgrade each stand alone IP500 rather than using the web...

It would absolutely be the best case to get it resolved, but unfortunately that is not in the cards at this point in time. Restarting the service via the crontab once a week is a solution and a better one that we currently have in a place which is currently me restarting the service when...

Hey gwebster, I saw that link after I had posted my response, but I checked that document that was linked and I didn't see anything about dss modules. the release notes mentioned two new features but doesn't tell me what it fixed (unless I'm completely missing a section).

Your mileage may vary, but when we applied the patch to 9608s to fix low volume on headsets on 11.0.4 it appeared to break the busy/available lights on the sidecar. I'm not sure if anyone else experienced that, and it might have just been a coincidence.

All, I've got a strange issue where my SBC stops processing calls and doesn't fail over correctly. It happens once every couple of months. We get zero notifications and we can't see anything in the logs that point us in the right direction. We simply log into the EMS and restart the...

Hey thanks Westi. I think I did find a useable solution based on the appearance suggestion above. In case anyone wants to use this solution we just added a button with action of 'MADN Multiple Call Appearance'. When this is used, it shows the caller, "_Coys_" is calling, but the number that...

That is a solution, but as you have stated, it's still a problem regardless of how much training you do. I'm hoping to handle this through the system , completely bypassing the need for manually training end users. So far I think the appearance button might be the best option.

I think the worry is that remote sites will start to ignore the proper protocol and just start calling the last person to help them with an issue, since they know that person helped them last time. If I take the staff out of Ex-Directory, will that stop the extension from showing up on the...

Thanks Pepp77. That's an idea that I will try out. Thanks!