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rdoubrava (MIS)14 Feb 17 18:17 IP Office doesn't need DNS. Best practices is to set it to your local DNS servers. It certainly does! If you are using SIP trunks you are definitely using DNS.

Besides what everyone else has said, it looks like you have your NAT setup incorrectly. You are sending your RFC1918 LAN IP to the ISP in your SIP options messages: OPTIONS sip:65185600.myisp:5060;maddr=192.168.1.47 SIP/2.0 Via: SIP/2.0/UDP...

10 Channels on the trunk means you will only have 10 RTP streams at once passing through the firewall at maximum trunk useage. Open 49152 - 49172, leaving 20 rtp ports available and note it in your documentation. If their trunk increases in capacity or they start registering remote phones...

I'm only looking at OpenScape Business, the other systems might be more convoluted but the run through I have seen of OSB looked great. Everything was in one place, vs ipo where you need to go into VM Pro app, One X Portal web interface, IPO Manager. Updates are handled in the system, it...

We are partnering with Unify/Atos, no idea on the pricing yet which is scary but management of the system looks quite a bit more simplified and cleaner than IPO's cobbled together multiple management interfaces.

I'd watch a video on Spanning tree on youtube to get a better feel for what you are doing. Any of the CCNA Spanning Tree /Rapid Spanning Tree videos should work. You can influence the election process by changing the Priority of the switch to a lower number. Lowest Priority will be elected...

RSTP is what you are after, https://downloads.avaya.com/css/P8/documents/100161568 Page 99 is the commands. RSTP elects a master and all other switches will forward or block traffic out of their uplinked ports based on their position to the master switch to prevent loops. LACP is not...

What proof of no packet loss did the provider provide? Just because its a private wan connection doesn't inherently mean its any more reliable of a transport. Its still running over the same network on the providers side that normal traffic is, its just prioritized and tunneled differently.

Depends how how their SIP Provider works and how the environment connects to the dual connections. If their SIP provider will only service sip through their leased circuit and not over the open internet then it won't work. If they are setup with IP Auth and the provider will work on the open...

Are the numbers you are trying to send tied to your Nextiva account? If not they are probably blocking you from sending numbers you aren't authorized to.

I've used Sotel and am currently using Nexvortex. Both have IP Office documents available to aid in setting up the trunk. I've only had one outage with Nexvortex in ~9 months. They also have disaster recovery features allowing you to point calls for each DID towards a different IP address or...

Your best bet is to open SysMon before you reboot it and leave a couple test voicemails. You will see the system try to send the SMTP messages and it will display the error. One system I had the issue with because the Tech hard set the IP address of the email server rather than the DNS Name and...

I guess I should clarify, they would like calls to still initially go to the receptionist for X number of rings, but then transfer to the auto attendant instead of the receptionist voicemail box. The way I have it set for Night Mode is all of the phones are in the Night Service Group, and VMS...

Correct me if I am wrong but I believe those ring tone overrides only work on Analog phones. I asked a similar question a while back and someone told me that...

If all of your phones and the ip office exist on their own vlan you could just apply a blanket QOS policy to that VLAN so that all traffic is prioritized whether it is signalling or RTP.

Thank god I read this. I was about to burn my Application Server to the ground and reinstall. As an aside, does anyone have any good links to troubleshooting the application server and its back end? The web management is miserable, the logging portion is atrocious. I spent the better part of...

One of the customers we sold IP Office Basic Edition to is requesting a change that I am not sure is possible. I'm kicking myself for selling this muppet mode but the customer was very price concious and intitially made it sound like they merely needed dial tone and voicemail. Currently they...

Didn't mean to come off aggressively, just ornery about not having this available. [afro]

If by Hosted you mean the partner hosts the IP Office in a DC, it doesn't make sense financially. Look at the Scan Source and Via West partnership to provide hosted IP office. It's barely alive, the licensing costs to get it up and running barely make sense for someone of their scale let alone a...

I hope it is, I've been contacting my Avaya SE about it and he has various info about it that is from older power point presentations but nothing recent. The presentations don't have much substance but basically sounds like you host the server/s and you sell the product through...