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  1. AtAvaya

    FEDBSync (Procedure)

    Please review https://support.avaya.com/kb/ext/SOLN124706 which may help resolve this issue.
  2. AtAvaya

    Network Load Balancer affecting MM integrated with exchange

    Please review https://support.avaya.com/kb/ext/ADMN111486 which may have some helpful information. As long as the FQDN of the CAS Array is correct and DNS is updated, the IP shouldn’t matter, but you may need to restart the MAS services to refresh all connections.
  3. AtAvaya

    MAS NIC speed configuration

    Please review https://support.avaya.com/kb/ext/ADMN101882 which describes this issue.
  4. AtAvaya

    Reset voicemail password on Avaya Modular Messaging 3.0

    This sounds like a system using an MSS backend. If the system has an MSS backend you can log into the MSS using Internet Explorer and from there goto Subscriber Management, put in the mailbox number you will to edit and in the mailbox you can reset the password. This is covered in the MSS Admin...
  5. AtAvaya

    Old subscribers greetings restoring on new subscribers EXT

    Follow the instructions in SOLN124706 and see if that fixes the issue. It sounds like the fedb might be corrupted.
  6. AtAvaya

    No MWI light when logged in as agent

    Please review https://support.avaya.com/kb/ext/ SOLN102133 which may help resolve this issue. This is really a feature of CM, not MM. Setting the Messaging Lamp extension should allow the MWI to be lit for both the physical extension as well as the agent ID.
  7. AtAvaya

    Call Pilot - Error Message -

    The Error message, "Check server information and try again. If this problem persists the server may be improperly configured. [ -2147467259 ]", can be generated by a number of configuration issues. When trying to access callpilot manager. Please review https://support.avaya.com/kb/ext/SOLN201368...
  8. AtAvaya

    DTMF key pressed was "A", where is the DTMF A key?

    The DTMF A,B,C,D are military tones. By design if Modular Messaging (MM) receives one of these tones it will disconnect the call. It’s essentially a toll fraud mechanism. Section G of https://downloads.avaya.com/css/P8/documents/100041412 may help explain the functionality. If an Audiocodes...
  9. AtAvaya

    CallPilot 5.0 - sending WAV file to email

    The best thing to do is to use mycallpilot since customer doesn't want to use desktop messaging. This allows the user to change or disable the messaging forwarding address if needed. This takes it out of the hands of the administator and gives user more contol. The was notfiy user of message and...
  10. AtAvaya

    CallPilot 5.0 - sending WAV file to email

    Sorry correct Url is https://support.avaya.com/kb/ext/SOLN224552
  11. AtAvaya

    CallPilot 5.0 - sending WAV file to email

    The best thing to do is to use mycallpilot since customer doesn't want to use desktop messaging. This allows the user to change or disable the messaging forwarding address if needed. This takes it out of the hands of the administator and gives user more contol. The was notfiy user of message and...
  12. AtAvaya

    CP100 with 10 mailboxes

    Please review https://support.avaya.com/ext/index?page=content&id=SOLN222003 which may help resolve your question regarding the use of System and general delivery mailboxes and if they count against users mailboxes.
  13. AtAvaya

    Message forward rule not working

    Please review https://support.avaya.com/kb/ext/SOLN186825 which may help resolve this issue. This link includes to very helpful steps in validating the message forwarding is setup correctly.
  14. AtAvaya

    Nortel to Cisco integration using QSIG

    Looks like it is supported. Please check the link https://kb.avaya.com/ext/index?page=content&id=SOLN207521
  15. AtAvaya

    Nortel to Cisco integration using QSIG

    It's not sure if Avaya interop officially supports Avaya -- Cisco connection through Qsig, please open a ticket at support.avaya.com to check this.
  16. AtAvaya

    INI Messages??

    You can follow below steps. PDT> cd /e/rpt PDT> ll -- Check if there are any RPT files exist for the day INI happened. If any RD files exists for the day INI happened open the RD file. PDT> rdopen "RD file name" PDT>rdall -- Check the RD logs for the...
  17. AtAvaya

    LNK278 - Unable to enable route (ENL ROUTE)

    Can you please try the below command >LD 117 =>NEW ROUTE 0.0.0.0 10.26.200.1 This will add routes for all the subnets from CS. To disable and enable the ELNK (LD 135), please use serial connection. Please refer the link https://kb.avaya.com/ext/index?page=content&id=SOLN175880 for some...
  18. AtAvaya

    transfering an outbound trunk call to another outbound trunk call

    Hi, Please find the configuration changes suggested in the below link which might solve your problem. https://support.avaya.com/search-landing/?query=SOLN147719
  19. AtAvaya

    Have MM Service Pack 4, next patch to install?

    If you review the Release Notes carefully you will see that they say that the "Minimum Load" needs to be GA or GA + Patch 3. If you are already at SP 4 then you superseed the "Minimum" and can go directly to Service Pack 11. There is no need to install the other Service Packs as they are already...
  20. AtAvaya

    CP100 will not boot

    Follow following trouble shooting steps to determine if issue is with power supply or card needs to be replaced. https://support.avaya.com/ext/index?page=content&id=SOLN182136

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