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  1. tampasteve1

    Entering the number, knowing the name but not dialing it.

    HiPath 3000 and Openscape systems have a directory feature, I would be surprised if the 4000 did not too.
  2. tampasteve1

    Recommendation for service vehicle

    We are using Ford Ranger trucks with toppers and one Toyota Tacoma since the Ranger was discontinued. However, any new vehicle will likely be a Kia Soul. They get good mileage and can carry a fair amount of gear, plus Kia's have a good warranty.
  3. tampasteve1

    TIme is off for Missed Calls/Voice Mail messages

    We have a ShoreTel 220T1A with Shoretel Director on Windows Server 2003 from a SME package from ShoreTel. Build 19.23.6202.0. The time is correct on the Server and the telephone display. However, when a missed call happens the time displayed for the missed call is a couple of hours into the...
  4. tampasteve1

    My Avaya IP Office unit is dead. What to do now?

    The carrier should be able to forward your PRI calls while you are on the phone with them....at least that has been my experience with Windstream, Brighthouse, TW, and Verizon when I have helped out clients. This is a standard thing for carriers to do for emergency situations as this is.
  5. tampasteve1

    fax ata2 and a pri

    Maybe the PRI was changed to VoIP on the carrier end. That can cause issues with faxing sometimes...
  6. tampasteve1

    4424 IP Phone

    To directly answer the question, yes it does. The 4624 would be the VoIP version of the 4424. However, I do not think it is supported/compatible above V3 (or somewhere around there). But they may still work and they are super cheap now, around $50 or so for a refurb. I say give one a go on a...
  7. tampasteve1

    Easiest way to set up a help desk with four 480G's.

    You would use a Workgroup for the agents. They then can have log in and out button on their phone and will not need to use Communicator. But you need the Workgroup agent licenses.
  8. tampasteve1

    IPOffice vs Zoltsys

    I can make myself available....but I am not sure how much use I am. My limited knowledge of Zultys is based on a rep trying to get us to sell it instead of Avaya and Shoretel....which we were not interested in. He showed me some list pricing and brochures, but that was about 2 years ago now...
  9. tampasteve1

    IPOffice vs Zoltsys

    Is it a Zultys system? If so, then it is rather inexpensive, especially if you are comparing it to an IP Office with PC clients. If they did not desire the PC interface then the price may work out for the Avaya, but adding in things like that brings the cost higher. Out of interest, if they...
  10. tampasteve1

    OPX

    Multitech has a lot of good products that may do something similar to what you are desiring. I doubt that they would give you handsfree between sites - but they can tie the sites together over the internet. I have not done this on Avaya, but have with Comdial DX-80 and it works fine for the...
  11. tampasteve1

    External Calls going to the Attendant Console

    It sounds like calls are being routed to the attendant if they are not answered. If a call is not answered after a certain amount of time (programmable) it goes somewhere, usually the attendant or voice mail. I believe that it could be changed to ring forever if that is what is desired.
  12. tampasteve1

    Multiple extensions on a Shoretel 580G phone.

    Maybe you could explain how you use the second extension and why it was set up that way on CS1K? There may be a different way to accomplish the desired result.
  13. tampasteve1

    Connecting a switch to the PC port on a IP230 phone

    What happens if you plug the phone in, wait for it to come up and get the DHCP address and start working, and THEN plug in the 4 port switch?
  14. tampasteve1

    Shoretel Lab

    Except you cannot download 14.2 software without buying a new ShoreTel server, being a vendor, or getting it from a vendor that according to the dealer agreement cannot be give/sell it like that.... The below was written in a post above about Director, but it applies to any version of Shoretel...
  15. tampasteve1

    Call Forward on Busy fails after switching phone service

    It sounds like you may have actually had two additional lines, one for each partner. If you did they would have been in "hunt" or "rotary" and then when your line was busy they would have rang to the voice mail, as you desire. As it is now, as Marv says, the call never even reaches your office...
  16. tampasteve1

    Vuesion SE voice mail system

    It may vary my Vuesion version, but here are the directions I have. 1. Access the mailbox 2. Press # to change user options 3. Press 1 to Change Forwarding Settings 4. Press 4 to cancel forwarding If it is the actual phone doing the forwarding then simply use your arrow to select Forwarding Off?
  17. tampasteve1

    Passwords on 230 phones

    Try these directions: Link I did not try it, but give it a go and see.
  18. tampasteve1

    Shoretel Lab

    The ShoreTel architecture is a bit unique, and is actually one of their huge selling points. There is no legitimate way to get the software without being a dealer. This is because Director is also embedded in the ShoreTel version. So, when one installs the ShoreTel software when first setting...
  19. tampasteve1

    Shoretel Lab

    All call processing (setup and tear down) take place in the ShoreGear switches. However, they are managed and set up by the Shoretel Director. Shoretel Director is installed on a Windows server (stand alone or virtual) and it is a web based management program. So, you do in fact use a browser to...
  20. tampasteve1

    Alternate phone system suggestions

    It is a pretty open market for the small systems. I have used both the Transtel Lynx and the Xblue X16 systems for people swapping out small Partners and other key systems. Both are good systems for the price. We do not like that Xblue sells on Amazon too though. This is one reason we started...

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