Easiest way to set up a help desk with four 480G's.

[zigmo36]

Is there a way to set this up without getting Communicator involved?

Thanks,

zigmo36

 

[zigmo36]

Oh, BTW, there will be a fifth phone, which will be s supervisor, should be able to monitor calls, record calls, speak to agents without caller hearning him, etc.

Thanks again,

zigmo36

 

[tampasteve1]

You would use a Workgroup for the agents. They then can have log in and out button on their phone and will not need to use Communicator. But you need the Workgroup agent licenses.

 

[Tjohnston224]

If the agents don't need to log in and out you don't need the workgroup agent licenses.

 

[mikeyb123]

only issue with that is that calls will still come through the workgroup to the agents even if they are on DND/out of office etc....

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.