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Thank you jhenley. We had our fiber tech come to replace the ST connectors at the remote end and he found that the ST receptacle on the fiber remote interface was slightly bent and not allowing the connector to seat correctly. He repaired that and we have been running error free since then. The...

Thanks golfdoctor, are you suggesting changing the network card to resolve the issue of not breaking dial tone or the XMI000 errors? Thanks

Yes, to confirm that the other loops are able to break dial tone. We have replaced controller cards in shelf 8 0 and 40 0 a couple of times in the last few weeks. This is the message that I sometimes get when enabling the controller for loop 8: SDL2110 REASON 3, XPEC 3 (8 0), VERSION 45, MAINT...

Thank you Geordie, I have tested all of the DTR's and all have passed. I did however find on the DTR in 36 1 15 to have only TN's 0 - 6 programmed. Not sure why 36 1 15 7 is not. There are a total of 6 DTR's in the system, none of them residing in the remote cabinet housing loops 8 0 and 40 0...

For the last few months one of our single mode fiber remotes has been receiving the following error " RSIG link lost on Port #0 - Reinitialized". We have other fiber remotes both in SM and MM that are working fine. XMI000 40 : RSIG link lost on Port #0 - Reinitialized stat XMI000 8 : RSIG...

If I assign 3 ICMs the same thing happens where call number 4 will be rejected and not sent to the users mailbox. The customer is using the other keys on the 7208 and does not have room to add one. In the extension details we have the phone set to FNA after 4 rings to 334 which is the VM DN...

I have a customer with a BCM50 installed new in 2008. The customer recently switched to another service provider and claims that since converting to a new carrier that the forwarding of DID calls to voicemail(Call Pilot) is not working the same as it did with the previous provider. There were no...

kwb, how would you program an analog trunk to terminate to an external number? Thanks, Bill

Recently I added the licenses for and created a CC with 1 skillset and 3 agents. The customer is using a PRI for incoming to an AA where the caller can route to the skillset. Since the install a few weeks ago, the main agent when logged in will not be able to logout or login using the F904 and...

I'm using UVM on a 5000 V5.0 and need to know if its possible to restrict or change a COS/flag for a mailbox so that the message cant be marked urgent or priority. Currently, callers can mark it priority or private as well as send copies to other system mailbox users. The private messages cant...

Thanks for the suggestion Jim. I called my customer to let her know that a # will send immediately,but we still want to find a solution that is transparent to the user. I thought I had read in another post here where someone referenced putting a pound at the end using an ARS table, if this is...

Is there a way on a Majix to insert a # at the end of every number dialled through ARS? I'm trying to overcome the delay a customer is having after switching providers. If I dial a # after dialling the number there is no delay. I'm a little afraid to change the end of dial timer for fear...

Today I was working on a new 450 6.0 and was able to connect with a 2050 softphone. The system is licensed for 50 IP clients, the softphone I have been using on other systems and demos in our office for the last few years and I'm not sure which version it is. It booted up just like normal, the...

Well, we finally got an answer from Avaya. The solution is to upgrade from 6.0 to 6.1 which I did yesterday. The upgrade was released on 2/24/11. So far so good from the customer side....... We had a couple of other issues with the caller ID not consistently logging or giving new call status...

Thanks Telcomboy, yes we did run the automatic balance impedance match tool in Partner mode. Today I connected a PC to capture the logs, opened a ticket with Avaya but have not heard back yet. I had the problem both accessing the line directly and I also was able to dial 9 through the...

We have recently installed two IP500's that are using Partner mode, digital 1416 phones and a couple of 3920's. On both systems we have installed, we are finding digital phones that intermittently will not break dial tone on a c.o. line. Once the phone has been unplugged/plugged it works fine...

When transferring a call answered on a bridged appearance, the light stays lit on the bridged button until the call terminates. Is there a way to make the light go out once the call is transferred? The phones are 6416d+ with three call-appr for each extension that is bridged and there are two...

Thanks for the reply TTT, I'll try that out next week after the holidays. -Bill-

I have a ACS and a Partner Messaging, both R7. I have programmed the fax (ext 18) in #601, also in #505 to hunt group 8 and in #206 to group 1. In the Messaging system I removed the mailbox from ext 18. I have the AA set to answer on 0 rings, when a voice call comes in everything works fine...

Many thanks to both of you for the info. I'll try it out today when I get onsite. -Bill-