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Hi I had the same issue. Please check you NTP settings, if the VMPRO server and the ACR server time settings are off then the problem will continue To test set the time to manual and set bot the servers to the correct time. Make sure the IPO has the same time as well. This fixed my issue

Okay then if IPOSS is purchased and the we do it the soflaphoneguy explained. Avaya wont support any issues that may arise. :-(

Thanks, I thought as much, I read the manual sometime back and it stated that there isn't a migration path. I see Avaya has taken that note out subsequently.... I guess the customer moving to version 9 will have to keep contact store on windows, no ACR

Does anyone know if Avaya has an upgrade path for someone using IP office v8 contact store on windows to V9 Contact recorder on Linux. Is there a way to do this

Are all opened on the router? Does the router support hair-pinning 5060 TCP UDP TLS 5061 TCP TLS 1719TCP 1720TCP http 80 tcp Ports 5222, 5269 and 8444 need to be opened on the customer's firewall or router, if the mobility client is to be used on a cellular network or if external XMPP...

yip 16xx and 96xx phones use option 242

You will need the FQDN on the XMPP setting on the onex server. the FQDN on that one X server will need resolve to your internal DNS and External DNS so for e.g public ip :41.x.x.x = domain.avaya.com internal IP:172.x.x= domain.avaya.com xmpp address: = domain.avaya.com one the mobile app under...

Back up your data on the v8.1 using "Superuser" and use the unbootn software to load the iso file on a flash drive. Also read the note on the supported flash drive (I had issues with different flash drives)this is quite easy to do.

Hi You dont need to use your VPN client. You need to set up Split DNS and nat your public IP to your internal IP pointing to the one x server FQDn and set up the correct port fowarding rules on the router. Check the manual for the list of ports

TL is correct you need to activate SIP remote worker and leave the leave the h323. Disable the auto create SIP extension. Tick the block for the TLS

Yes I Know but he wants to test internally. I had this issue internally as well. The SIP phones could not register properly. So even the Video soft phone did not register locally. Once that was fixed then I was able to troubleshoot the VOIP mode issues. I merely want to see if any sip phone can...

Okay so you entered the correct domain name on your device? you are pointing your phone to the one portal server xmpp address? Check on system monitor if you can trace why the SIP client is not registering. Try the IP office video softphone. Use the same credentials and login and see if you can...

Check the firewall ports, Check if remote worker is setup on IP office correctly

You need to have to FQDN's one for the IP office and one for the Onex Server.see above. The IP office FQDN should go on the ip office "system "VOIP tab" under "domain name" The One X server FQDN should go on the one portal server under the XMPP address. both of those DNS entries should resolve...

Yes the you mean the "enable mobile VOIP client" on the user tab and also on the One X app? if so yes. It still doesnt register. Im using split DNS It may be the firewall?? Thanks TLPeter

Thnaks TLpeter, I have added them as power user and selected remote worker. I also selected h323 Remote extension enable and SIP Remote extension Enable on my Lan 1 port nly. Not using the Wan.Is thios sufficient. ? Ive followed the manual to the T

Thanks Yanblank, I will double check that with the network provider. However in terms of the configuration on my side does what I mentioned sound about right?

Hi All Some help please and confirm if I have done this correctly... I have two FQDN's one for IP office (ipo.xxx.com) resolving to the Lan1 address and one for the application server (ucserver.xxx.com) resolving to application server IP address. Both those IP's and NAT'ed to the 1 public IP...

Hi All Some help please and confirm if I have done this correctly... I have two FQDN's one for IP office (ipo.xxx.com) resolving to the Lan1 address and one for the application server (ucserver.xxx.com) resolving to application server IP address. Both those IP's and NAT'ed to the 1 public IP...

Did you guys find a solution Im in the same predicament. Avaya recommends that the servers should be on separate partitions Test to remote FTP server Failed. Error:FTP/SFTP client command Failed. Can not verify FTP/SFTP details."